Workday Technical Manager, Md Connect Workday

2 months ago

Adelphi, United States University System of Maryland Full time

**Best Consideration Date**: 5/3/2024
- **Location**: The incumbent will primarily telework with in-person requirements a few times per month. Office location is in Adelphi, MD.

**PURPOSE OF POSITION**

**RESPONSIBILITIES**

**Service Operations and Customer Support**:

- Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations.
- Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members.
- Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
- Liaises with appropriate central and campus compliance and data privacy leads.
- Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability.

**Technology Advancement**:

- Analyzes existing technology processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends technologies that align with the institutions’ goals.
- Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects.
- Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities.
- Stays abreast of Workday releases, new features, and best practices. Implements technology changes as needed to optimize system performance.

**Leadership**:

- Serves as a key liaison with third parties and other internal stakeholders in support of automation.
- Works with campus stakeholders and the user community to identify and scope process and system improvement.
- Leads and supervises projects and activities aided at implementing best practices and driving business growth.

**MINIMUM QUALIFICATIONS**

**Required Education Level/Certifications**:
Bachelor’s degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience being equivalent to 30 college undergraduate credits.

**Required Experience**:

- Two (2) years’ hands-on experience with Workday security, integration, and reporting.
- Supervisory experience.

**Required Knowledge/Skills/Abilities**:

- Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams.
- Ability to clearly define business challenges and identify and communicate technical and business changes required to address them.
- Ability to drive decision-making through a consensus-building approach.

**PREFERRED QUALIFICATIONS**

**Preferred Education Level/Certifications**:
Workday Pro Certification - security, integrations, reporting

**Preferred Experience**:

- Workday experience in a higher education environment.
- Experience with Adaptive Financial Planning
- Experience with Adaptive Workforce Planning
- Experience with Prism Analytics
- Experience with People Analytics

**Application Instructions**:Please combine your cover letter and resume into one PDF or Microsoft Word document.

Pay: $130,000.00 - $170,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- Monday to Friday

Ability to Relocate:

- Adelphi, MD 20783: Relocate before starting work (required)

Work Location: Hybrid remote in Adelphi, MD 20783

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