Clerical Worker

Title: General Clerical

Shift: 8am to 5pm(m to f)

Duration: 6 mnths( possible temp-to-permanent opportunity)

Location: Danvers, MA-01923

Description:
The Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers.

JOB DUTIES
- Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.
- Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs.
- Ensures OEM customer failure analysis response requirements are satisfied.
- Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff.
- Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.
- Determines warranty status and requests purchase orders from customers when required.
- Creates or issues sales orders, purchase orders or shippers related to repairs.
- Reports metrics to management as required.
- Performs other duties as assigned.

EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES
- Experience working in Microsoft Dynamics SL and Sharepoint a plus.
- Proficiency with Microsoft Office.
- Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
- Strong written and verbal communication skills.

**Job Type**: Contract

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Danvers, MA 01923 (required)

Ability to Relocate:

- Danvers, MA 01923: Relocate before starting work (required)

Work Location: In person