Guest Support Supervisor

4 weeks ago

Canton, United States Inspire Brands Full time

The Customer Relations Supervisor is responsible to help lead the team to ensure strong resolution and recovery of Dunkin’ and Baskin-Robbins guests; to help address and document issues that may be impacting the guest experience; and help support the brand products, promotions, and company initiatives.

The role is focused on continuous coaching and development of the team to enable a positive culture while creating high caliber talent.

We are hiring for the 8-5 shift Tuesday through Friday, Saturday 7-4 at the Boston Support Center with Sunday/Monday as off days.

**RESPONSIBILITIES**:

- Recruit, train and develop high potential talent to successfully achieve team goals and provide talent pipeline for organization. Provide meaningful development plans.
- Create an environment that values cultural diversity and other differences in the workplace. Build and maintain a highly engaged team while maintaining a positive work environment.
- Model and ensure excellent customer service is provided to all customers through daily team coaching, counseling, and observation of staffing. Assist in meeting KPI goals by assisting with calls and other contacts when needed. Review reports to provide appropriate coaching and staffing needs, i.e., Utilization Report, real-time performance.
- Review statistical reporting and KPI analysis, seeking root cause analysis, process, and technology improvements because of trends. Identify new and innovative ways to improve guest experience.
- Model and ensure staff members acquire appropriate brand/product knowledge by continuously coordinating and conducting training, holding weekly staff meetings and daily communications.
- Manage escalated and/or critical level related contacts that require supervisor support.
- Structure projects with stakeholders, define project goals, drive projects through the project lifecycle, including clearly communicating status and tracking key issues and accomplishments.
- Effectively problem-solve and identify root cause of issue trends and collaborate with internal business partners to resolve, raise awareness, or improve programs.

**EDUCATION AND EXPERIENCE QUALIFICATIONS**:

- Preferred 4-year degree
- 2-5 years progressive Business Experience, Customer Relations Experience, and Supervisor Experience
- Workforce Management Experience is a plus

**REQUIRED KNOWLEDGE, SKILLS or ABILITIES**:

- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment and collaborate effectively as a team member.
- A positive attitude with the ability to multi-task.
- Ability to deal with highly sensitive and confidential information and to think objectively, based on the larger picture.
- Proficiency in computers.
- Understanding of the franchisor/franchisee relationship is a plus.
- Experience in working effectively on cross-functional teams to achieve common goals.
- From chefs who create exciting new flavors to crew members who know exactly how you want your drink - we strive to keep our guests at their best here at Dunkin’. That’s what American runs on. Come run with us _
- Imagine a place where all day long people talk about ice cream, eat ice cream, and even dream ice cream. That’s us. That’s Baskin-Robbins. Now, image a place where you can work with ice cream. Even Sweeter. _
- Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide._
- We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences._

  • Supervisor

    4 weeks ago

    Canton, United States Tim Hortons (US) Full time

    Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.We're hiring Supervisor's to join our team!As part of the Management team at Tim Hortons, you empower and lead your team to deliver exceptional guest...

  • Front Office Supervisor

    4 weeks ago

    Canton, United States Buffalo Lodging Associates Full time

    Our newly renovated Homewood Suites by Hilton Boston/Canton hotel located at 50 Royall St in Canton, MA is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team. This position requires schedule flexibility -...

  • Distribution Center Supervisor

    3 weeks ago

    Canton, United States DXL Full time

    **We're all about the perfect fit. That's why we invest so much in our people. We offer training and development opportunities, along with a promote-from-within, anyone-can-lead philosophy. We're an energized team working together to deliver a one-of-kind experience allowing Big + Tall guys to finally wear what they want.** **Every associate has a voice and...

  • Front Office Supervisor

    4 weeks ago

    Canton, United States Buffalo Lodging Associates, LLC Full time

    Job DescriptionJob DescriptionOur newly renovated Homewood Suites by Hilton Boston/Canton hotel located at 50 Royall St in Canton, MA is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.This position...

  • Taco Bell

    2 months ago

    Canton, United States Taco Bell - Canton Full time

    Taco Bell - Canton is currently hiring a full time or part time Restaurant Supervisor for our Canton, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Canton in order to achieve customer satisfaction, quality service,...

  • Housekeeping Supervisor

    4 days ago

    Canton, United States Buffalo Lodging Associates, LLC Full time

    Job DescriptionJob DescriptionOur newly renovated Homewood Suites by Hilton Boston/Canton hotel located at 50 Royall St in Canton, MA is seeking a Housekeeping Supervisor to join their team! This Hotel is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.A Housekeeping Supervisor,...

  • Housekeeping Supervisor

    4 weeks ago

    Canton, United States Buffalo Lodging Associates, LLC Full time

    Job DescriptionJob DescriptionOur newly renovated Homewood Suites by Hilton Boston/Canton hotel located at 50 Royall St in Canton, MA is seeking a Housekeeping Supervisor to join their team! This Hotel is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.A Housekeeping Supervisor,...

  • Building Supervisor

    2 weeks ago

    Canton, United States YMCA of Central Stark County Full time

    Job Description: Part-time Building Supervisor - help monitor the building during evening and Saturday daytime hours. Rate of Pay: Starting at $11.10/hr AVAILABLE HOURS: Weekday evenings Saturday daytime Qualifications:Responsibility & integrity are a must. Excellent interpersonal and problem solving skills. Previous customer service, sales or related...

  • Building Supervisor

    2 weeks ago

    Canton, Ohio, United States YMCA of Central Stark County Full time

    Job Description: Part-time Building Supervisor - help monitor the building during evening and weekend hours. Rate of Pay: Starting at $11.10/hr AVAILABLE HOURS: 1-2 evenings/afternoons per week Qualifications:Responsibility & integrity are a must. Excellent interpersonal and problem solving skills. Previous customer service, sales or related experience...

  • Restaurant Support

    2 weeks ago

    Canton, Ohio, United States Trillium Full time

    SupportPosition SummaryEssential Job Duties and Responsibilities:Table Bussing Prepares dining room for guests by cleaning and clothing tables; setting condiments, napkins, flatware. Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to guest spills or other special needs. Supports wait staff...

  • Taco Bell

    4 weeks ago

    Canton, United States Seasoned Full time

    Taco Bell - Canton is currently hiring a full time or part time Restaurant Supervisor for our Canton, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Canton in order to achieve customer satisfaction, quality service,...

  • Restaurant Support

    4 weeks ago

    Canton, United States Trillium Full time

    **Support** **Position Summary** **Essential Job Duties and Responsibilities**: Table Bussing - Prepares dining room for guests by cleaning and clothing tables; setting condiments, napkins, flatware. - Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to guest spills or other special...

  • Commissary Kitchen Supervisor

    2 weeks ago

    Canton, United States Trillium Full time

    **Commissary Kitchen Supervisor** **Position Summary** Trillium is looking for a Commissary Kitchen Supervisor to join our team at our Canton location! In this position, you will be responsible for the delegation of technical food production. Additionally, you will be responsible for the smoker and preparation of barbecue menu items in accordance with our...

  • Guest Services and Ride Operator

    2 weeks ago

    Canton, Ohio, United States Hall of Fame Resort's Entertainment Co. Full time

    ApplyDescriptionJob Summary:The Guest Services & Ride Operator, Play Action Plaza assists guests at the "Forward Pass", "The Red Zone", and "Spike It", a Sports-Themed Zip Line, Giant Wheel, and Drop Tower Ride.Employees will be responsible for playing an important role in creating a fun and safe experience for the guests at the Hall of Fame Village, a...

  • Kids Supervisor

    4 weeks ago

    Canton, United States Life Time> Full time

    .Position SummaryThe Kids Supervisor enforces and provides best-in-class engagement and play. Manages and implements engaging safe, fun and entertaining activities and games for children between the ages of three months to 11 years within the Academy and classes.Job Duties and ResponsibilitiesGreets, acknowledges, and interacts with members and guests in...

  • Supervisor - Play Action Plaza

    4 weeks ago

    Canton, United States Hall of Fame Village Full time

    Job Summary: The Supervisor, Play Action Plaza (PAP) is primarily responsible for assisting with the oversight of ongoing day-to-day operation at the Play Action Plaza at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW). The ideal candidate is an independent worker with the...

  • Assembly Supervisor

    3 weeks ago

    Canton, United States Staffing Solutions Enterprises Full time

    Job DescriptionJob DescriptionNight Shift Assembly SupervisorWe are looking for an experienced Production Supervisor who will be responsible for overseeing all assembly orders, coordinate and monitor the progress of assembly department including safety, quality, efficiencies and cost of all production employees within the assembly department.Location:...

  • Guest Services and Ride Operator

    4 weeks ago

    Canton, United States Hall of Fame Resort's Entertainment Co. Full time

    Apply Description Job Summary: The Guest Services & Ride Operator, Play Action Plaza assists guests at the "Forward Pass", "The Red Zone", and "Spike It!", a Sports-Themed Zip Line, Giant Wheel, and Drop Tower Ride. Employees will be responsible for playing an important role in creating a fun and safe experience for the guests at the Hall of Fame Village,...

  • Supervisors - Canton

    6 days ago

    Canton, United States Fresh Mark Full time

    The Fresh Mark facility in Canton, Ohio, is currently accepting applications for Supervisors. Starting salary $56000 / year The essential function of our supervisors is to provide leadership and direction to hourly associates engaged in the manufacturing and processing of world class food products. We have supervisor opportunities in Production, Sanitation,...

  • Supervisors - Canton

    4 days ago

    Canton, United States Fresh Mark, Inc. Full time

    Job DescriptionJob DescriptionThe Fresh Mark facility in Canton, Ohio, is currently accepting applications for Supervisors. Starting salary $56000 / yearThe essential function of our supervisors is to provide leadership and direction to hourly associates engaged in the manufacturing and processing of world class food products. We have supervisor...