Health Unit Coordinator

4 weeks ago

Milwaukee, United States Children's Wisconsin Full time

At Children’s Wisconsin, we believe kids deserve the best. _
- Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. _

**What You'll Do**:
Under general supervision, and according to established policies and procedures, provides clerical and receptionist support for patient care areas. Facilitates communication that supports patient care.

**How You'll Do It**:
**Communication**
- Acts as a communication hub for the unit team by keeping members apprised of changes that affect unit functioning.
- Maintains confidentiality per HIPAA regulation.
- Greets and assists patients, parents, visitors and staff with a high standard of customer service.
- Manages secured entryways and orients parents and visitors to units per visitation policy.
- Screens all parents, siblings and visitors per hospital policies on infection control and security.
- Answers and directs telephone calls and relays messages promptly and accurately.
- Contacts patient care staff, (physicians, social workers, discharge planners etc.) directly or through hospital communication systems as directed by authorized personnel.

**Support Patient Care**
- Maintains patient charts. Discharged patient charts need to be taken apart. Makes copies of discharge papers and faxes them as requested by the medical team.
- Initiates requests for services from ancillary departments such as equipment from Distribution and other similar requests. Calls Medical Records to report deaths and request pick up of discharged charts.
- Prints paperwork for admissions/transfers, prints patient and lab labels.
- Monitors tube and tug systems and delivers items to designated staff.Provides information for families and visitors in locating patients and obtaining interpreters, amenities, lodging, meals, transportation etc. Issues visitors’ passes while maintaining confidentiality and providing information regarding family services available. Maintains approved visitor lists.
- Initiates requests for maintenance and repair of unit and patient care equipment via the intranet.

**Facilitate Patient Flow**
- Collaborates with the Patient Care Manager, Patient Care Supervisors/Charge Nurse, Bed Manager, Registered Nurses & Care Partners regarding status of Bed Ahead.
- Utilizes Bed Ready or calls to Environmental Services for beds and cribs. Calls Distribution for infant warmers.
- Functions as a liaison with Admitting, EDTC, Transport, Scheduling, and Registration in arranging patient placement.
- Collaborates with Environmental Services regarding the prioritization of discharges and patient rooms requiring appropriate level of cleaning.

**Clerical**
- Maintains unit specific census books/logs, documenting all pertinent patient information, charge, Jex audits and reconcile errors.
- Performs related clerical duties such as filing, sorting and routing of mail, photocopying, and faxing.
- Orients new employees to unit, communication systems and processes.
- Maintains office equipment, fax, printers, copy machines, computers, pagers and Vocera phones. Replaces ink cartridges/toners. Fixes paper jams. Performs routine maintenance of office equipment and places repair orders.

**Requirements**:

- Basic reading writing and arithmetic skills achieved through completion of high school or equivalent.
- Previous clerical experience required. Completion of a health unit coordinator program or other healthcare office experience preferred.
- Knowledge of medical terminology preferred.
- Customer service and interpersonal skills necessary to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner increasing patient satisfaction.

**Schedule Details**:.6 FTE (24 hours per week) 12 hour night shift 2300-0730. Must be available to attend first week orientation full time on day shift and must be available up to full time for first 4-6 weeks for department specific training.

**Unit Description**:The Emergency Department/Trauma Center provides emergency health care for children and adolescents up until their 18th birthday who present for care.. Emergency care is provided for all types of illnesses and injuries, 24 hours a day. The severity of illness and injury varies and is defined by the Triage guidelines as non-urgent, urgent, and emergent. 54% of all inpatient admissions will come from the EDTC, which is 17% of all EDTC patients. With the frequent populations seen, collaborative practice protocols help to expedite care delivered.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for al

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