Director of Housekeeping

2 weeks ago

Long Island City, United States Doubletree LIC Full time

**Director of Housekeeping**

**Pay Rate: $70,000-$75,000/year**

**_ DoubleTree by Hilton Long Island City_**

**_ 38-15 9th Street_**

**_ Long Island City NY 11101_**

**SUMMARY**:
Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

**RESPONSIBILITIES**:

- Maintains room quality based on hotel and Franchise objectives.
- Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.
- Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections. Develops and maintains a deep cleaning schedule.
- Inspects or delegates inspections of all guest rooms cleaned by room attendants.
- Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
- Ensures final inspection of al housekeeping-related work.
- Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.
- Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity. Reviews guest comment cards and complaint letters and takes action.
- Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.
- Ensures compliance with key control procedures as they relate to the Housekeeping department. Ensures that any and all storage areas are kept secure at all times.
- Maintains first aid kit supplies for use by employees within the Housekeeping department.
- Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program.
- Ensures all housekeeping and laundry equipment is maintained in working order.
- Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms. Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
- Assists the General Manager in the development of the department’s annual budget. Monitors performance against plan.
- Performs housekeeping, laundry, and/or house person functions whenever necessary. Completes MOD responsibilities as required.
- Communicates and ensures follow-through on guest requests and/or complaints.
- Completes daily housekeeping paperwork in a timely manner.
- Assists the other department managers in the solution of guest-related improvements as they pertain to the housekeeping department.
- Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel.
- Communicates the discrepancies in room status, and ensures that corrective action is taken.
- Complies and reports accurate room status to Front Desk. Reports immediately any and all unusual activity, behavior, and appearances to the General Manager.
- Assists Management with any and all internal investigations. Assures complete communication within departments for all staff members. Conducts regular Housekeeping department meetings.
- Provides modified work duty for all employees recovering from work related injuries.
- Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost
- control.
- Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price.
- Maintains working relationship with vendors and supplies to ensure effective quality products and service.
- Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items.
- Report all accidents and incidents to management immediately. Responsible for the overall directions, coordination, and evaluation of this unit.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Each associate will be required to follow the rules as found in the M&R Employee Handbook
- Perform other duties as assigned by management, of which employee is capable of performing

**Pay Rate: $70,000-$75,000/year**

**_ DoubleTree by Hilton Long Island City_**

**_ 38-15 9th Street_**

**_ Long Island City NY 11101_

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