Community Service Officer

2 weeks ago

Palmdale, United States City of Palmdale, CA Full time

**DESCRIPTION**:
The Community Services Officer performs a variety of community service duties in a non-sworn capacity in coordination with the Los Angeles County Sheriff's Department; responds to calls-for-service, takes crime reports, enforces the California Vehicle Code, City ordinances, and regulations; issues citations and provides testimony in court; and educates the public about federal, state, and local laws and codes while providing outstanding customer service.

DISTINGUISHING CHARACTERISTICS

This is a full journey level classification. Incumbents perform a variety of responsible duties on behalf of the department operations with work generally reviewed upon completion and for overall results. Incumbents are required to possess previous related experience and are expected to be fully competent in performing assigned duties.

SUPERVISION RECEIVED AND EXERCISED

The Community Services Officer receives direct supervision from the members of the Los Angeles County Sheriff's Department with programmatic direction from the Community Compliance Manager, or his/her designee.

This position exercises no supervision.

**EXAMPLES OF ESSENTIAL DUTIES**:

- Receive and respond to citizen inquiries and requests for sheriff services in the field, at a public counter, and over the telephone.
- Conduct preliminary investigations at given locations including taking statements and gathering facts through observation.
- Make referrals to other agencies as appropriate.
- Assist in traffic control.
- Write crime and incident reports; prepare and maintain log books and other records.
- Operate assigned vehicle; ensure issued equipment is in proper order; inventory and maintain supplies such as citation books, envelopes, and other forms.
- Interact with the public on an ongoing basis; receive, listen to, and skillfully handle citizen issues and complaints and conduct research to respond to community concerns as necessary.
- Conducts routine patrols of city facilities and other designated locations.
- Assist the public by providing directions and answering a variety of questions regarding the Sheriff's Department and City programs, policies, and procedures.
- Enforce California Vehicle Codes, issue citations, and store or tow vehicles.
- Enforce provisions of the City's Municipal Code and Palmdale Zoning ordinances; issue administrative citations; educate the public about code and zoning ordinances.
- Prepare for, appear, and testify in criminal and civil court proceedings and at depositions as needed.
- Perform related duties as assigned.

**EXPERIENCE & TRAINING / LICENSE AND/OR CERTIFICATE**:
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
**Experience**:
One year of full-time, or the equivalent of part-time, experience working in a law enforcement or public safety capacity with substantial public contact.

Training:
High school diploma, G.E.D. or equivalent. College level coursework in law enforcement or related field is highly desirable.

LICENSE OR CERTIFICATE

Possession of a valid California driver's license and legally required vehicle insurance and the ability to be insured with the City's insurance carrier required.

Other Requirement:
Must successfully pass the background for the California Law Enforcement Telecommunications System (CLETS) through the Los Angeles County Sheriff’s Department as soon as practical.

**MINIMUM QUALIFICATIONS**:
**Knowledge of**:
Due process, constitutional rights, limitation of authority; legal remedies, and abatement strategies used in investigation of complaints.

Appropriate safety measures for field investigations.

City organizational structure/functions.

Pertinent federal, state, and local laws, codes, and regulations.

Community/agency resources available to effect compliance/aid.

Outside agencies’ jurisdiction.

Rules and procedures of providing testimony in court regarding crime reports.

Computer skills necessary to write reports, develop presentations, and collect data.

**Ability to**:
Gather and analyze data.

Prepare accurate and concise technical reports.

Make sound decisions and recommend appropriate corrective action.

Work safely in the field setting.

Interact with residents, businesses, other City employees, Sheriff's Department personnel, and personnel of other government agencies both in the office and in the field.

Communicate effectively with members of the public, other City employees, Sheriff's Department personnel, and personnel from other public agencies.

Establish and maintain cooperative working relationships with members of the public, other City employees, Sheriff's Department personnel, and personnel from other public agencies.

Read, write, and speak clearly and effectively using the English language. Use proper English composition, grammar, spelling, and punctuation.

Work crime scenes as assigned and

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