Operations/ Pm Duty Manager

2 days ago

Jamaica, United States Radisson Hotel JFK Full time

Radisson/Doubletree JFK, one of Vista Hospitality’s portfolios of hotels, is currently seeking an energetic, service-oriented and results-driven Operations/ PM Duty Manager. Radisson/Doubletree JFK offers a competitive compensation package and a working environment that’s all about hospitality Take the next step in your career and join our team

**ESSENTIAL PURPOSE**:To be responsible for all aspects of hotel operations during the evening shift with direct responsibility for the management of the Front Office, Transportation, Housekeeping, Engineering, and Food & Beverage departments. This position as Operations/ PM Duty Manager reports to the Assistant General Manager and General Manager.

**ESSENTIAL DUTIES**:

- Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests, employees and owner’s satisfaction.
- To understand and respond to all guest needs and requests in a timely and professional manner.
- To provide gracious and sincere customer service to all arriving hotel guests, including offering assistance of a bellperson (if applicable); giving directions to guest rooms, restaurants, and other hotel facilities.
- To ensure the proper handling of guest check-ins by Front Desk staff, including welcoming guests, obtaining identification and establishing credit; accurately completing all necessary paperwork; accurately entering
- information into PMS; and ensuring guest satisfaction with rooms and other arrangements.
- To perform other tasks, including cross-training, as directed.
- Assist the General Manager in day-to-day operations.
- Promotes the property within the hotel industry, local community and trade associations.
- Monitor and respond to the guest feedback on Trip advisor, OTA's etc. and brand NPS surveys, if needed.
- Responsible for maintaining brand service score requirements.
- Receives and resolves or assists the General Manager & AGM in resolving guest complaints and service recovery process.
- Assisting General Manager & AGM during daily meetings or conducts the shift HOD meetings in the absence of General Manager.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensure full compliance to hotel operating controls and service standards.
- Ensures the objectives and goals to achieve brand positioning and success.
- Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
- Assist GM in key property issues including capital projects, customer service and refurbishment.
- Performs daily, weekly and monthly property inspections.
- Ensures property, grounds, physical plant and work areas maintained to standard.
- Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and upholds property grooming standards.
- Must be available 24/7 in case to respond to any guest emergencies.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in sales as and when required and development with strong sales prospects.
- Respond to audits to ensure continual improvement is achieved.
- Completes all other duties as assigned by the General Manager or other Management.
- Works closely with Airlines and Airline partners, such as 3rd parties to book rooms at the best available terms and rates.

**JOB KNOWLEDGE & EDUCATIONAL LEVEL**: Bachelor's degree in Hotel or Business Management, or equivalent experience, required. English fluency required. Bi-lingual is an added benefit. Must have minimum three years’ experience in hotel front desk position, including one year in supervisory capacity. Must be computer literate and be proficient in hotel software systems.
- **SKILLS AND APTITUDES**: Demonstrated ability to train staff and ensure seamless customer service. Strong written and verbal communication skills. Detail oriented. Organized and efficient.
- Safety-minded. High quality standards for production and service. Good team player. Customer service focus. Ability to effectively manage staff to maintain a high level of morale and productivity.

**WORKING CONDITIONS**: Works indoors throughout shift, in temperature-controlled, clean, and well-lighted office and Front Desk area. Bi-level structures. Extensive facility.

**PHYSICAL DEMANDS**:Stands/walks short to long di

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