Site Manager

4 weeks ago


Phoenix, United States IST Management Services Full time

Overview:
IST Management is a rapidly growing business process outsourcing (BPO) company specializing in providing solutions for the management of digital and physical information through Facilities Management, eDiscovery, and Electronic Document Management services. This is a full-time, direct-hire position for a site manager to oversee legal law firm account located in downtown Phoenix, AZ

**Benefits Include**: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off.

**Responsibilities**:

- Maintain effective written and oral communications with clients and employees.
- Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work.
- Ensures all work standards are met on a consistent basis.
- Manage the budget and controls expenses.
- Ensures all work standards are met on a consistent basis by IST site employees.
- Accurately prepare and distribute management reports to the client in a timely and consistent manner.
- Insures maximization of productivity through efficient use of standard operating procedures.
- Develops new procedures to improve the operation of the sites and to lower operating costs.
- Manages, trains and coaches employees and develops a work environment that promotes high motivation and customer satisfaction.
- Ensures the proper and safe use of all equipment used by employees.

Qualifications:

- High school diploma or equivalent (GED)
- One to four years’ experience supervising or managing similar operations
- Litigation Copying/scanning/mailing, Xerox equipment experience
- Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
- Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
- Knowledge of supervisory techniques to manage, motivate and train employees
- Ability to prepare reports and present information to customers
- Must have attention to detail and critically think through and resolve problems
- Must have customer service skills and be able to maintain a consistent, high level of service
- Must have ability to multi-task, manage multiple accounts and establish priorities
- A valid driver’s license and/or reliable transportation to and from work
- Lifting up to 55 pounds
- Standing for long periods of time
- Significant walking
- Willingness to cross-train for other job functions.

IST Management Services, Inc. is one of the fastest growing, privately held business process outsourcing companies in the U.S. The company provides total office solutions including e-discovery, court reporting, legal staffing, and the management of copy, mail, imaging, supply, records, reception, desktop publishing, shipping & receiving and other administrative services for law firms and other large companies. IST was awarded the Human Resources Professional Excellence Award by the Society for Human Resource Management due to its outstanding employee reward programs. IST was also a winner of the Nation’s Best and Brightest Companies to Work for award.

The company is over 23 years’ old with operations in 50 cities throughout the U.S. It has a strong culture and is able to provide consistent, high-quality service regardless of location. Its recruiting standards are high.


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