**FBCG is a COVID-19 Vaccinated Workplace**

**POSITION OVERVIEW**

The Security Concierge, or Concierge for short, is the first point of contact for all persons entering a First Baptist Church of Glenarden facility. The Concierge maintains the security and safety of all FBCG locations by checking in and checking out all employees, members, vendors, and visitors entering our facilities. The primary purpose of the Security Concierge is to maintain the safety and security of staff members and guests at any FBCG facility.

The main responsibilities of the Security Concierges are:

- Access Control
- Security Enforcement
- Security Video Monitoring
- Front-desk Support
- Confidentiality

A Security Concierge serves as the frontline representative of security at all First Baptist Church of Glenarden facilities. This position combines the roles of a security officer and a traditional concierge to provide a welcoming and secure environment for guests, volunteers, and staff members. The Security Concierge plays a crucial role in maintaining the overall safety and security of the premises while delivering exceptional customer service.

**Schedule Requirements: Ability to work evenings: 1:00pm - 9:30pm and some weekends.**

**RESPONSIBILITIES**
- Manages the main point of entry into the building by ensuring policy is followed on how employees, volunteers, vendors, contractors, visitors, and members enter and exit the building.
- Greets staff members and guests in a warm and welcoming manner.
- Ensures that visitors, guests, contractors, and vendors are escorted when upon their arrival.
- Ensures that staff members and guests are signing in and out properly using the Envoy system.
- Ensures the front desk is neat, presentable, and equipped with all the necessary supplies.
- Enters visitor information into Envoy if the visitor does not have a Smartphone to register themselves.
- Uses security systems, such as CCTV cameras, to monitor the premises for any suspicious activities or safety hazards and promptly reports and responds to incidents.
- Coordinates with Events Department for package deliveries.
- Maintains logbooks, as needed, for all observed deliveries, visitors, contractors, keys, elevators, incident reports, daily activities, etc
- Responds to any alarms of the building to include fire, intruder, HVAC, water, etc
- Enforces building policies and procedures.
- Calls emergency personnel such as Police or Fire departments in case of an emergency. (Fire Safety Liaison)
- Helps in the evacuation of a building during an emergency.
- Contacts the building superintendent or maintenance department if the need for a building repair should arise.
- Reports any building malfunctions to management. (ie: light bulb out, broken floor tile, leaks, etc )
- Challenges suspicious individuals and inform the authorities of suspicious incidents.
- When necessary, escorts visitors to different locations throughout the building.
- Acts as a deterrent to building violators.
- Helps staff and visitors with packages or elevator operation.
- Answers phones professionally and assists callers with directions or instructions for the building.
- Helps create and maintain building identification and/or parking pass systems.
- Announces deliveries to staff, such as, food or packages.
- Maintains confidentiality in all communication.
- Conducts regular patrols of designated areas to maintain a visible security presence and detects any potential security breaches or safety concerns.
- Documents and reports any security incidents, accidents, or violations in accordance with established protocols.
- Maintains effective communication with other security personnel, management, and relevant stakeholders to exchange information, relay important updates, and collaborate on security-related matters.
- Identifies and assesses potential security risks or vulnerabilities, recommends and implements preventive measures to mitigate risks, and ensures compliance with security policies and procedures.
- Participates in ongoing training programs to enhance knowledge of security protocols, emergency procedures, and relevant regulations, and promotes security awareness among staff and occupants.

**QUALIFICATIONS**
- Must be saved, have a servant’s heart, and be a member, in good standing or willing to become a member in good standing of FBCG.
- Must be able to submit to authorities as defined by the Pastor.
- Must possess a gracious, Christ-like demeanor in demanding situations.
- Must have an understanding and appreciation for the ministry and the mission of FBCG.
- Previous experience in physical security is a must.
- Strong interpersonal and communication skills, with the ability to interact with diverse individuals calmly and professionally with the spirit and heart of the FBCG ministry.
- Excellent observation and problem-solving abilities to quickly identify and respond to security concerns.
- Knowledge of security systems, access control procedures, and