Retail Store Manager

4 days ago

Warrington, United States Pet Supplies Plus Full time

As a Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

- lead your store team by example - including, but definitely not limited to, being the first one on the floor to play with a neighbor’s new puppy
- recognize the director of your local cat shelter at the register and volunteer to host the next adoption event
- analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity. And then inspire your team to help you attain those goals
- create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood

all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome

Store Team Leader key responsibilities include:

- Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors.
- Achieving strong store audit and neighbor engagement scores which promote our brand.
- Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget.
- Ensuring weekly work schedules are created to maximize productivity and engagement.
- Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals.
- Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store.
- Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members.
- Connecting with community organizations to partner on events and marketing opportunities.
- 2+ years’ experience leading retail teams.
- Bachelor’s degree or equivalent work experience.
- Microsoft Office knowledge is a must, as well as good communication skills.
- Ability to operate all equipment, including a forklift, to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy).
- Ability to work flexible schedules, have reliable transportation, must pass a drug screening and be 18 years of age or older.

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

**Experience**:

- Retail management: 2 years (preferred)

Work Location: In person

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