**Job Title**

Facilities Analyst

**Job Description Summary**

Under the direction of the Regional Facility Manager, performs, varied, and complex analytical duties, including but not limited to analyzing, resolving, and responding to facility and operations and repair services issues on behalf of the client. Includes coordinating the work orders system for these issues as well as vendor engagement for problem or work order resolution.

The Facility Analyst is charged with ensuring that vendors and projects are managed appropriately, meeting daily spend numbers and timelines, while escalating any issues to management for continuous improvement.

This is a highly cross-functional role working closely with onsite client partners, corporate partners and COEs, and Suppliers. This person will also be expected to support the day-to-day implementation of policies, procedures, programs, and workplace services delivery that provides a well-managed and well-maintained building.

Emphasizes a positive response to the concerns and needs of the tenants, customers, and the client, environmental health and safety, and quality programs, in coordination with the client's goals and objectives.

Position assures client locations property, both interior and exterior areas, and covers after-hour emergency responses, regular preventative maintenance program, and utilizes CMMS (computerized maintenance management systems) for work order management.

This role requires a very cultivated professional work ethic and high-end customer service skills to be effective and the incumbent will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies.

**Key Relationships**:

- ** External relationships**: this role will interact with the client, client staff, and other client vendors.
- ** Internal relationships**: This role will interact with C&W co-workers as well as the Sr. Facilities Manager, Regional Manager, and Regional Director.

**Responsibilities**:

- Anticipate, plan, track, and document facilities maintenance activities (corrective, preventive, predictive, et. al.)
- Provide advanced support to the IFM team and client for engineering, scheduling, planning, programming, design, and execution of facilities operations and maintenance activities.
- Maintain open communication with the client's helpdesk and work order database to ensure the success of the IFM operations.
- Ensure timely day-to-day operations of the client retail properties, including janitorial, life-safety, engineering, site services, and general maintenance are implemented and carried out in a manner consistent with C&W policies and client directives.
- Utilize client work order system to successfully execute all facets of the job.
- Provide and escalate appropriate updates on any vendor changes.
- Be well-versed and current on program requirements for existing issues and projects.
- Review and develop responses to construction, repair, and renovation projects design documentation, RFIs, and submittals.
- Review facility infrastructure and facility equipment concerns and develop/coordinate plans to address.
- Working closely with IFM leaders and finance/sourcing partners to coordinate and track project funding and capital funding.
- Working with the SFM, develop scopes of work to address facilities deficiencies, including client site leaders and teams.
- Coordinate cost estimates for facilities projects.
- Participate in site facilities working groups to plan for maintenance activities and facility changes and work as part of an interdisciplinary technical team on facility projects.
- Produce project status reports, and coordinate PM projects and schedule changes.
- Draft, review, and contribute to technical reports and documentation.
- Obtain, analyze, distribute, and archive technical and contractual information.
- Provide support as needed for client start-up or sunset of site locations.
- Lead and execute tasks, utilizing both analytical techniques and processes for complex developmental and operational programs.

**KEY COMPETENCIES**
- Communication Proficiency (oral and written)
- Technical Proficiency
- Problem Solving/Analysis
- Leadership
- Teamwork Orientation
- Relationship Management
- Financial Management

**Related requirements**
- Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:_

**Education**
- A High School Diploma or GED Equivalent is required.
- Associate’s degree in facilities management, building, business, or other related field preferred.
- Advanced degree in business, management, or related is a plus.

**Relevant Experience**
- A minimum of 3-5 years relevant experience, preferably in commercial or industrial real estate with facility management experience required.
- Experience in m