Cloud Customer Enablement Engineering Lead

7 days ago

Hartford, United States CVS Health Full time

You will have exceptional problem-solving skills, be an effective communicator that uses your abilities to successfully collaborate with customers and CPT Team members, and able to lead and influence product adoption conversations for customer benefit.

You will deliver direct customer and teammate coaching and engagement, ensuring customer success and obtaining valuable product feedback for product enhancements.

In this role you will be responsible for driving the strategy, architecture, and adoption of IaaS and PaaS Cloud services across our major Cloud Platforms, both Public and Private.

**In this position, you will**:

- Educate and guide developers and other Customer Enablement Engineers, providing mentorship on cloud technology adoption, including its advantages, recommended practices, and implementation strategies
- Develop design diagrams and corresponding documentation to set enterprise best practices for Cloud product, service, and platform adoption
- Collaborate with teams across the company (e.g., Network, Security, Operations) to build complete cloud product offerings. Activities will include:

- Provide technical support and troubleshooting assistance as required
- Regularly meet with key customers to understand their product roadmap and how their requirements influence Cloud product modifications for customer success
- Stay up to date with the latest developments in Cloud technology and broader technology trends, sharing valuable insights with the CPT team and its customers

**To be considered, you will need**:

- Deep technical expertise, including both a strong knowledge of Cloud computing platforms and architecture patterns
- Excellent customer collaboration and communication skills, both verbal and written
- Demonstrated bias for action and a strong sense of ownership

**Required **Job **Qualifications**:
**Preferred **Job **Qualifications**:

- Experience in handling customer expectations and relationship building
- Expertise in microservices-based architectures
- Agile SDLC experience
- Excellent communications skills and proven ability to communicate effectively with senior management and business leaders
- Experience evaluating and recommending new solutions to meet enterprise requirements
- Demonstrated teamwork, positive attitude and good rapport with peers and customers
- Ability to multitask in a fast paced continually changing environment

**Education**:

- Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)

**Pay Range**

The typical pay range for this role is:
$124,372.50 - $247,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

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