Customer Service Representative

4 days ago

Bensalem, United States Advanced Lubrication Specialties Full time

Customer Service Representative

Overview:
**Responsibilities**:

- Manage a high volume of incoming phone calls
- Identify and assess customers' needs to deliver satisfactory solutions
- Generate sales leads through proactive communication
- Build and maintain strong relationships with customers by engaging in open and interactive dialogue
- Provide accurate and complete information using appropriate tools and methods
- Meet personal and team sales targets as well as call handling quotas
- Address customer complaints promptly, offering suitable resolutions within specified timeframes, and ensuring follow-up for resolution
- Maintain detailed records of customer interactions, account processing, and documentation filing
- Adhere to communication procedures, guidelines, and company policies
- Demonstrate willingness to go the extra mile in engaging with customers

**Requirements**:

- Previous experience in customer support or as a Client Service Representative is preferred
- Demonstrated track record of exceeding quotas
- Proficient in phone contact handling with active listening skills
- Familiarity with CRM systems and practices is a plus
- Customer-centric mindset with the ability to adapt to diverse personalities
- Strong communication and presentation abilities
- Effective multitasking, prioritization, and time management skills
- High school diploma or equivalent

**Benefits**:
Paid Vacation, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401K Retirement Plan, 7 Paid Holidays

Pay: $50,000.00 - $58,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Bensalem, PA 19020 (preferred)

Ability to Relocate:

- Bensalem, PA 19020: Relocate before starting work (required)

Work Location: In person

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