Member Service Representative

2 weeks ago

Rye, United States Rye Ymca Full time

Under the supervision of the Membership Operations Director, the Membership Services Representative (MSR) is responsible for ensuring that the daily operation of the membership desk is of high quality. The MSR will be responsible for providing leadership with implementing Listen First interaction, Expect the Best policies, and will serve as a role model for all front-line staff. The MSR will connect with members and work with staff to ensure that high level customer service is provided at the membership desk as directed by the Membership Operations Director.

**ESSENTIAL FUNCTIONS**:

- Provides excellent customer service to members, guests, and participants onsite as well as on the phone, including, but not limited to, making sure the association-wide customer service initiative, _**Expect the Best**_ is adhered to in order to contribute to member retention.
- Performs data entry and transactions in a Membership Management Software system, Daxko Operations.
- Assists with interviews and cause-driven tours to prospective members; performs the sale of memberships by asking people to “join our cause”. Ability to communicate the overall value of belonging to the Y and the benefits of the branch and the Y as a whole.
- Provides exceptional relationship building by focusing on our four service and engagement principles providing experiences that foster loyalty to the Y and commitment to its mission, cause and values.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies and follows all YMCA policies and procedures dealing with member services.
- Ensures organization of Membership and Front Desk areas including replenishing schedules, promotional materials, filing, etc.
- Knowledge of programs and services provided along with familiarity with all YMCA publishing’s, i.e. Program guides, camp guides, marketing materials, etc.
- Maintain privacy requirements by not sharing personal information about members and participants including but not limited to phone numbers, addresses, program participation, financial information and personal/financial situations.
- Attends all staff meetings, training and workshops as scheduled.

**QUALIFICATIONS**:

- High school diploma
- Evidence of strong relationship building skills and outstanding communication skills
- Excellent computer skills, preferred experience with membership software
- Trained or willingness to complete the following: Introductions the Y’s Cause & Culture, Foundations of Listen First, Cause-Driven Tours and the Y’s Way to Service & Engagement
- Ability to read and interpret documents such as safety rules, business reports, and procedure manuals as necessary
- Ability to write routine reports and correspondence and to speak effectively before members or employees of the Rye Y and the public is required
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is required
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to be flexible with scheduling, including but not limited to evening and weekend shifts is required
- Bilingual ability is a significant asset

**WORK SCHEDULE**:

- Flexible hours needed during afternoons, evenings, and weekends (must work a Saturday or Sunday shift)
- Weekly hours not to exceed 25'
- Weekdays: Must be available to work a 4 to 6 hour shift between 4PM and 9:15PM.
- Weekends: Must be available to work a 4 to 6 hour shift between 7AM and 6:15PM

Work Location:

- One location

Work Remotely
- No

**Job Type**: Part-time

Pay: $16.80 - $20.00 per hour

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

  • Client Service Representative

    6 days ago

    Rye, United States Sagamore Animal Hospital Full time

    Description Position at Sagamore Animal Hospital Client Service RepresentativeSagamore Animal Hospital in Rye, New Hampshire seeks an FT Client Care Representative/Receptionist to join our teamWe are proud to care for pets with a team offering years of experience, accumulated knowledge, and unwavering compassion for animals and their humans. Being a...

  • Client Service Representative

    2 days ago

    Rye, United States Sagamore Animal Hospital Full time

    Description Position at Sagamore Animal Hospital Client Service Representative Sagamore Animal Hospital in Rye, New Hampshire seeks an FT Client Care Representative/Receptionist to join our team We are proud to care for pets with a team offering years of experience, accumulated knowledge, and unwavering compassion for animals and their humans. Being a...

  • Client Service Representative

    6 days ago

    Rye, United States Sagamore Animal Hospital Full time

    Description Position at Sagamore Animal Hospital Client Service RepresentativeSagamore Animal Hospital in Rye, New Hampshire seeks an FT Client Care Representative/Receptionist to join our teamWe are proud to care for pets with a team offering years of experience, accumulated knowledge, and unwavering compassion for animals and their humans. Being a...

  • Office Representative

    7 days ago

    Rye, United States Mike DiMarco - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter...

  • Office Representative

    5 days ago

    Rye, United States Mike DiMarco - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Telemarketer - State Farm Agent Team Member

    5 days ago

    Rye, United States Mike DiMarco - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Mike DiMarco - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Telemarketer - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...

  • Environmental Services Worker

    1 week ago

    Rye, United States The Osborn Full time

    Job DescriptionJob DescriptionHousekeeping Experience preferred but not required.12p-8aThe Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a representative of the...

  • Environmental Services Worker

    1 month ago

    Rye, United States The Osborn Full time

    Job DescriptionJob DescriptionHousekeeping Experience preferred but not required.12p-8aThe Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a representative of the...

  • Environmental Services Worker

    4 weeks ago

    Rye, United States The Osborn Full time

    Job Description Job Description Housekeeping Experience preferred but not required. 12p-8a The Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a representative of the...

  • Environmental Services Worker

    2 weeks ago

    Rye, United States The Osborn Full time

    Job Description Job Description Housekeeping Experience preferred but not required. Monday-Friday 730a-4p The Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a...

  • Environmental Services Worker

    1 month ago

    Rye, United States The Osborn Full time

    Job Description Job Description Housekeeping Experience preferred but not required. Monday-Friday 730a-4p The Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a...

  • Environmental Services Worker

    4 weeks ago

    Rye, United States The Osborn Full time

    Job Description Job Description Per Diem 730a-4p Housekeeping Experience preferred but not required. The Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a...

  • Environmental Services Worker

    1 week ago

    Rye, United States The Osborn Full time

    Job DescriptionJob DescriptionPer Diem 730a-4p Housekeeping Experience preferred but not required.The Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a representative...

  • Environmental Services Worker

    1 month ago

    Rye, United States The Osborn Full time

    Job DescriptionJob DescriptionPer Diem 730a-4p Housekeeping Experience preferred but not required.The Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a representative...

  • Environmental Services Worker

    1 week ago

    Rye, United States The Osborn Full time

    Job DescriptionJob DescriptionHousekeeping Experience preferred but not required.Monday-Friday 730a-4p The Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a...

  • Environmental Services Worker

    1 month ago

    Rye, United States The Osborn Full time

    Job DescriptionJob DescriptionHousekeeping Experience preferred but not required.Monday-Friday 730a-4p The Environmental Services Aide at The Osborn performs housekeeping tasks in resident apartments and in common areas. Any special requests require the approval of the Director of Environmental Services. The Environmental Services Aide serves as a...

  • Automotive Assistants

    7 days ago

    Rye, United States Mavis Tire Supply Full time

    Mavis Tires & Brakes at Discount Prices - Automotive Assistants & Service ManagersPut your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one or our state-of-the-art automotive service and retail tire sales centers in the Mamaroneck, NY area....

  • Server | Main Club Member Dining

    7 days ago

    Rye, United States Westchester Country Club Full time

    POSITION: Server (Full Time)LOCATION: Westchester Country Club | Rye, NYDEPARTMENT: Sportshouse Restaurant (Fine-Dining)COMPENSATION: Non-Exempt (Overtime eligible), Hourly rate commensurate with experience, Health & Wellness BenefitsPOSITION OBJECTIVE: This position is responsible for the complete service of food and beverages in our various a la carte...

  • Restaurant Host | Main Club Member Dining

    2 days ago

    Rye, United States Westchester Country Club Full time

    POSITION: Host (Full Time)LOCATION: Westchester Country Club, Rye, New York DEPARTMENT: Sportshouse Restaurant (Fine-Dining)COMPENSATION: Non-Exempt (overtime eligible), Hourly rate commensurate with experience, Health & Wellness BenefitsPOSITION OBJECTIVE: This position is responsible for welcoming Members and Guests into our Main Club Sportshouse...

  • Busser/Runner | Main Club Member Dining

    7 days ago

    Rye, United States Westchester Country Club Full time

    POSITION: Busser/RunnerLOCATION: Westchester Country Club | Rye, NYDEPARTMENT: Sportshouse Restaurant (Fine-Dining)COMPENSATION: Non-Exempt (Overtime eligible), Hourly rate commensurate with experience, Health & Wellness BenefitsPOSITION OBJECTIVE: This position will work closely with Servers in order to provide members and guests with a seamless and...