Help Desk Technician

3 weeks ago

Cape Canaveral, United States Modern Technology Solutions, Inc. Full time

Own Your Future.

Modern Technology Solutions, Inc. (MTSI) is searching for a **Help Desk Technician** to join our team.

**Why is MTSI known as a Great Place to Work?**
- ** Interesting Work**: Our co-workers support some of the most important and critical programs to our national defense and security.
- ** Values**: Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
- ** 100% Employee Ownership**: we have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
- ** Great Benefits - Most Full-Time Staff Are Eligible for**:

- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting
- Semi-annual bonus eligibility (July and December)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual tuition reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
- ** Track Record of Success**: We have grown every year since our founding in 1993

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance.

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

**Responsibilities**:
dual-role position supporting both the Classified and Unclassifed systems. Position most

closely aligns with DoD Cyberspace Workforce Framework (DCWF) Technical Support Specialist/System Administrator/Network Operations Specialist.

Your essential job functions will include but may not be limited to:

- Install software releases, system upgrades, and patches; resolve server and desktop issues.
- Administer both classified and unclassified systems, aligning with DoD Cyberspace Workforce
Framework (DCWF) and DoDM 8140.
- Maintain Information Assurance (IA) certifications such as Security+ CE.
- Schedule and perform system maintenance, including patching and antivirus updates.
- Deploy and configure IT equipment: desktops/laptops, printers, networking devices,
telecommunication systems, and secure phones.
assets.
- Administer Active Directory and Cisco Unified Communications Manager (CUCM).
- Implement security standards, procedures, and guidelines.
- Coordinate with customers on system upgrades and hardware consolidation.
- Research technical solutions and collaborate with vendors.
- Terminate, install, and patch network cabling.

**Qualifications**:

- 10 years' experience in systems/network administration.
- Knowledge of computer networking concepts and protocols, and network security
methodologies
- Knowledge of risk management processes (e.g. methods for assessing and mitigating risk)
- Knowledge of cybersecurity principles
- Knowledge of cyber threats and vulnerabilities
- Knowledge of specific operational impacts of cybersecurity lapses
- Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a
Service (IaaS), and Platform as a Service (PaaS)
- Knowledge of cloud computing deployment models in private, public, and hybrid environments
and the difference between on-premises and off-premises environments
- Knowledge of national and international laws, regulations, policies, and ethics as they relate to
cybersecurity
- CompTIA Security+ CE Certification (Legacy DoD 8570.01 “IAT II” required)
- Strong Microsoft Windows expertise.
- Proficiency in networking components and protocols.
- Experience with copper and fiber optic cabling.
- Experience in a classified environment.
- Patching and security hardening.
- Knowledge of federal security mandates like RMF, FIPS, and NIST.
- Understanding of DoD IT and cybersecurity requirements.

**Education Requirements**:

- Bachelor's degree in IT or related field OR 4 more years experience in lieu of a degree.
- CND, GICSP, CASP+ or CCNP-Security certifications

Clearance requirement: Top Secret with SCI (TS/SCI)

mtsi

100esop

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