Managed Services Provider
3 weeks ago
New York computer Consulting is a managed services provider with over 25 years in technology services. We are a full-service technology company that thinks and acts as a business partner to our clients, not just a vendor. We are looking for creative and talented technical specialist to join the Next Generation IT Managed Services provider.
New York computer Consulting provides technical support and services to small and mid-sized clients in Washington DC, Maryland, Pennsylvania and New York. This is a full-time position. The position will work with a small team of technical specialists to manage daily operations, oversee projects, and act as the primary point-of-contact for the clients.
**Essential Qualifications**
- REQUIRED: 5+ years’ client-facing IT service desk experience preferably in a managed services or multi-tenant support company.
- Experience performing troubleshooting and administration of servers, networks (WAN and LAN), routers, firewalls, and cybersecurity best practices.
- Experience managing and servicing clients through RMM and PSA tools, specifically ConnectWise.
- Strong customer service focus and ability to bring hospitality to each support ticket.
- Strong time management skills and the ability to stay organized during high volume.
- Professional written and verbal communication and interpersonal skills including active listening, demonstrating empathy, patience, and a positive attitude.
- Excellent problem-solving and communication skills to effectively interact with end-users and technical teams.
- Ability to prioritize tasks, work independently or as part of a team, and manage multiple assignments simultaneously.
- Willingness to be available during afterhours and weekend in the event of an emergency.
- Willingness to learn and adapt to new technologies and industry advancements.
**Technical Qualifications**
- Strong knowledge and hands-on experience with Microsoft Azure cloud services, including compute, storage, networking, and security components.
- Experience in administering and troubleshooting Microsoft 365 environment.
- Experience with security protocols and practices, such as firewalls, encryption, and vulnerability assessments.
- Current IT professional certifications from Microsoft, VMware, CompTIA, or other preferred vendors desired.
**Duties and Responsibilities**
- People Leadership_
- Serve as a resource for fellow IT service desk support specialists.
- IT Service Delivery_
- Work daily in ConnectWise for scheduling, dispatching, and completing service tickets.
- Provide remote and onsite support.
- Administration and maintenance of the RMM and other software system alerts, and respond accordingly through service tickets.
- Provide great documentation of work performed in our PSA tools (eg. ConnectWise).
- Escalate service or project issues that cannot be completed within Service Level Agreement timeframes.
- Fully understand SelTec’s service agreements to provide appropriate IT services.
- Financial Responsibility_
- Fully document work time in systems of record, primarily ConnectWise.
- Properly account for all physical assets and software deployed to clients.
- Organizational Leadership_
- Continue learning and professional development by taking advantage of SelTec’s reimbursement for professional IT certifications.
Pay: $65,000.00 - $75,000.00 per year
Compensation package:
- Bonus opportunities
- Yearly bonus
Experience level:
- 5 years
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
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