Operations Specialist

6 days ago

Worcester, United States BSC Group Full time

BSC applies design, engineering, science, and technology to Build, Support, and Connect with our co-workers and the communities where we live. We recognize different passions and perspectives and strive to inspire and empower each other to implement meaningful change and long-term improvements to our transportation infrastructure. As a trusted advisor and neighbor, each member of our team is personally invested in and committed to every decision we make and action we take. We remain focused on diversity, sustainability, and social accountability in the services we provide to our clients. As we continue to expand our Operations team, we are seeking a dynamic and detail-oriented Operations Specialist to join the team and support day-to-day operations. The Operations Specialist position allows for a hybrid work structure working remotely and from one of the six offices in MA, CT, or NH.

A successful team member must:

- Enjoy a challenge Internal debates keep us learning and growing.
- Be committed to continuous upskilling and lifelong learning (seeking opportunities to work outside your comfort zone).
- Maintain a high professional standard for being ethical, respectful, and fair with your BSC team, clients, and the communities we serve.
- Have the courage and strength to demonstrate character on a daily basis. Bring your whole self to work

The Operations Specialist will be responsible for a wide range of activities, including special project coordination and administrative support. This position offers an exciting opportunity for a proactive and organized individual to contribute to the success and growth of our firm.

Responsibilities include:

- Perform complex document creation and formatting tasks using Microsoft Word, Microsoft Excel, Adobe, and other software.
- Be a primary resource for staff for Microsoft Office troubleshooting and training.
- Maintain and track compliance on contracts, agreements, and safety requirements.
- Co-champion the implementation of the Learning Management System in coordination with Department and Service Leads.
- Co-champion the company Intranet.
- Co-champion the implementation of the company CRM.
- Occasionally visit the offices to ensure compliance and to coordinate office logistics and special projects.
- Become a Vantagepoint Super User to be a resource for staff.
- Assist with administrative tasks such as scheduling meetings and tracking initiative timelines and progress.
- Research and implement operational efficiencies with the Office Administrators
- Collaborate with other departments, including Finance, People & Culture, and Business Development, to support cross-functional initiatives and projects.
- Participate in meetings, training sessions, and professional development activities to enhance skills and knowledge of company operations and industry trends.
- Assist with special projects as needed.
- Bachelor’s degree in Business Administration or Management and two years of related experience or 10+ years of related work experience
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and colleagues at all levels of the organization
- Detail-oriented and resourceful, with the ability to identify problems, propose solutions, and follow through to resolution
- Innovative mindset with proactive approach to finding solutions
- Proficiency in Microsoft Office and experience with CRM software or project management tools, notably with Deltek Vantagepoint or Egnyte
- Ability to work independently with mínimal supervision and collaborate effectively as part of a team
- Professional demeanor with a positive attitude, strong work ethic, and commitment to delivering a high-quality work product
- People management experience a plus

We understand each BSC team member is unique, as are definitions of work-life balance. Some of our team members work remotely and some enjoy an office environment. However, the majority of BSC’s workforce embraces a hybrid model, which allows working from home, as well as any of our office locations when necessary.

BSC is an Equal Opportunity Employer. We are dedicated to diverse representation on our teams, in our services, and all layers of leadership. We are focused on identifying and dismantling barriers that lead to a more diverse workforce including working diligently to expose underrepresented groups to engineering, science, and design through STEM programs, education and outreach, and industry involvement. We continue to strive to maximize benefits to the communities we impact through diversity and inclusion in strategy and design.

All responses and submissions are completely confidential.

No telephone calls, no recruiters, please.

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