Customer Specialist

4 weeks ago


San Jose, United States Diamond Cut Inc. Full time

**Responsibilities**:

- Provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally.
- Perform data entry tasks accurately and efficiently.
- Communicate effectively with customers in a clear and concise manner.
- Upsell products or services to customers when appropriate.
- Analyze customer needs and recommend appropriate solutions.
- Maintain customer records and update information as needed.
- Follow phone etiquette guidelines to ensure positive customer interactions.

**Requirements**:

- Previous experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written.
- Multilingual or bilingual proficiency, particularly in Spanish, is a plus.
- Excellent problem-solving skills and ability to think critically.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

**Job Types**: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

**Benefits**:

- Flexible schedule

Experience level:

- No experience needed

Shift:

- 8 hour shift
- Day shift

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

Work Location: In person



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