Patient Services Representative 3

4 weeks ago

Sacramento, United States UC Davis Health Full time

**Job Summary**

**[Spine Clinic]**

The Patient Services Representative 3 (MOSC 3) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned.

This position may also perform front office duties consistent with that of Patient Services Representative 2 (MOSC 2), per operational needs.

**(May 9th at 11:59pm)**

**Minimum Qualifications**
- Experience in practices and protocols related to medical office procedures, including but not limited to medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.
- Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
- Knowledge of ICD-9/10, CPT, and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies.

**Preferred Qualifications**
- High School diploma or GED equivalent
- Three (3) years of customer service experience
- Three (3) years of experience processing health insurance referrals & authorizations
- Experience doing authorizations/scheduling for a Sleep Lab
- Typing 55 WPM

**Department Description**

The UC Davis Spine Center offers comprehensive spine care services. The program provides patients with an integrated, multidisciplinary approach to spine wellness. The center's experienced team of spine specialists and support staff work together to provide patients with consultation as quickly as possible, determine an accurate diagnosis and deliver the most effective treatments and therapies available.

**Position Information**
- ** Salary or Pay Range: $28.06 - $34.89**:

- ** Salary Frequency: Hourly**:

- ** Salary Grade: 266**:

- ** Payroll Title: MED OFC SVC CRD 3**:

- ** Number of Positions: 1**:

- ** Appointment Type: Career**:

- ** Percentage of Time: 100% - Full time**:

- ** Shift Hours: Variable (8 hours)**:

- ** Location: Cannery Business Park, Sacramento, CA**:

- ** Union Representation: Yes - EX - Patient Care Technical**:

- ** Benefits Eligible: Yes**:

- ** Hybrid/Remote/On-Site: On-site**

**Benefits**
- Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting our handy _Benefits Summary_ and our _Benefits Page_
- High-quality and low-cost medical plans to choose from to fit your family’s needs
- UC pays for Dental and Vision insurance premiums for you and your family
- Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
- Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
- Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
- Paid time off for professional development as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
- Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
- Access to free professional development courses and learning opportunities for personal and professional growth
- WorkLife and Wellness programs and resources
- On-site Employee Assistance Program including access to free mental health services
- Supplemental insurance is offered including additional life, short/long term disability, pet insurance, and legal coverage
- Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
- Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
- UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity, and inclusion as well as Employee Resource Groups (ERGs) to support our staff

**Physical Demands and Work Environment**
- Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice
- For positions with medical records responsibilities, duties require ability to retrieve and file bulky medical

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