Customer Assistance Program Representative

2 weeks ago

Mechanicsburg, United States American Water Full time

**Share Our Purpose. Be Yourself. Feel Valued.**

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are **Beautifully Different**. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role Click here for more information on our inclusion, diversity, and equity journey.

**About American Water**
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

**Primary Role**:
**Key Accountabilities**:

- Perform direct outreach and assist low-income individuals to access utility assistance, screen for eligibility, and provide access to the company’s programs through community fairs, canvassing, and other events.
- Support the launch, maintenance, reporting and customer follow-up necessary to effectively administer these programs.
- Accurately enter customer program required information in computerized database.
- Perform all other duties as assigned by Supervisor and/or Manager.

**Knowledge/Skills**:

- Excellent oral and written communication skills.
- Excellent organizational and customer service skills.
- Detail oriented and capable of accurately computing and recording numbers as well as operating a computer keyboard with speed and accuracy.
- Ability to work with various members of the public, including authorities, a diverse customer base, contractors, developers, as well as employees of various levels of the organizational structure within the company.
- Ability to work independently and perform multiple tasks in a fast-paced environment with changing priorities.
- Ability to maintain the integrity of confidential employment, customer, and business information.

**Experience/Education**:

- One (1) year customer contact service experience required.
- High school diploma or equivalent.
- Associate degree preferred.

**Certifications & Licenses**:

- Valid Driver’s License and ability to pass motor vehicle background check.

**Work Environment**:

- Modern day professional office environment.
- Some travel to community events will be required.

**Competencies**:

- Champions safety
- Customer obsessed
- Cultivates innovation
- Nimble learning
- Drives Results
- Collaborates

**Join American Water...**We Keep Life Flowing**

**American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants **based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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