IT Manager

4 weeks ago

Boston, United States Myomo, Inc Full time

**Description**:
A key to success in this role will be the ability to manage a third-party IT service provider contract, with a focus on transitioning it into a dedicated outsourced IT help desk.

**Responsibilities**:

- Manage the Company’s outsourced IT provider, using operational metrics to ensure internal customer satisfaction as well as timely responsiveness to service issues and requests.
- Collaborate cross-functionally, enhancing IT services and streamlining operational efficiency across the company.
- Ensure a smooth and effective IT onboarding process for new employees, coordinating with the third-party provider as needed.
- Ensure timely and cost-effective procurement of IT hardware and software.
- Collaborate on and oversee corporate cybersecurity efforts together with company leadership.
- Act as an on-site point of contact for technical questions, serving as a liaison to the outsourced IT service provider.
- Install and configure computer hardware, software, systems, networks, printers, and scanners as needed.
- Lead the effort to install/implement IT infrastructure in a new facility planned for late 2024.
- Proactively monitor and maintain computer systems and networks.
- Provide company-wide technical support (potentially in person or over the phone) as needed.
- Ensure timely service and repair of faulty or damaged equipment as needed.
- Ensure adherence to IT general controls, recommending and implementing additional best practices as appropriate.
- Perform tests and evaluations on new software and hardware as appropriate, fulfilling ad hoc requests as needed.

**Requirements**:

- 5+ years of IT experience.
- A proven track record of success as an IT Manager/Sr. Engineer, or other relevant leadership position.
- B.S. degree in computer science, engineering, or relevant field a plus.
- Background installing IT infrastructure in a new facility a plus.
- Excellent diagnostic and problem-solving skills.
- Strong communication skills, both written and verbal.

**About Myomo, Inc**:
Myomo, Inc. is a medical myoelectric company that offers expanded mobility for those suffering from neurological disorders and upper-limb paralysis. Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in the paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord or nerve injury such as brachial plexus injury, or other neuro-muscular disability such as amyotrophic lateral sclerosis (ALS) or multiple sclerosis (MS). It is the only device that, sensing a patient’s own neurological signals through non-invasive sensors on the arm, can restore their ability to use their arms and hands so that they can return to work, live independently and reduce their cost of care.

At Myomo, we are driven by a mission to enable independence and confidence for stroke survivors as well as those living with ALS, MS, and other neurological disorders. Our teams continue to break through barriers, defining the limits of what is possible in both medical device robotics and our global system of care.

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