Victim's Assistance Officer
4 weeks ago
**IMPORTANT INFORMATION**:
**IMPORTANT INFORMATION**:
- In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.- EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).
- New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
- **_New Castle County is an Equal Opportunity Employer_**
**JOB DESCRIPTION**:
- GENERAL STATEMENT OF DUTIES: Responsible for the development and maintenance of a close rapport with available community support services for the victims of crime; does related work as required.
- DISTINGUISHING FEATURES OF THE CLASS: An employee in this class serves as the liaison between victims of crime, victim-oriented groups, and the New Castle County Department of Police. Priority response shall be given to victims of domestic violence, child abuse and neglect, elderly abuse and neglect and sexual assault. Assistance to these victims may include referrals to existing support services such as shelters, medical facilities, counseling centers or criminal justice agencies as well as personal contact and intensive support of victims referred by New Castle County Police Officers. This employee works under general supervision.
- EXAMPLES OF WORK: (Illustrative Only)- Participates in the development of on-going training programs concerning the needs and rights of victims of crime;
- Counsels victims of crime and refers them to appropriate social service agency;
- May speak before community groups and serve on task forces or committees as assigned;
- May conduct follow-up by verifying information through phone contact, personal interview and/or computer screening;
- Documents, verifies, records and reports client information;
- Utilizes the resources of social services and criminal justice agencies and community resources as a means of dealing with identified problems;
- Maintains, logs, documents and records informational records and reports;
- Answers inquiries and provides information to agencies, clients and other appropriate resources;
- Directs referrals to available victim agencies;
- May accompany victim through criminal justice proceedings;
- Assists investigating Police Officer in the needs of victim or victim's family;
- Assists in training of Police Officers as to needs of victims involved in certain crimes;
- Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
- Operates a personal computer and other related equipment in the course of the work.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Good knowledge of the principles, practices and methods of social work and the criminal justice system; good knowledge of social, economic and health factors and the manner in which they may affect social behavior; good knowledge of community resources and social service agencies including their functions; good knowledge of the concerns and rights of victims of crime; ability to identify and analyze problems and concerns of victims; ability to develop and interpret case records, and recommend an appropriate course of action; ability to conduct interviews of a sensitive nature; ability to maintain accurate records and to compile and record data; ability to maintain a good working relationship between the Department of Police and the community; ability to communicate courteously and effectively, both verbally and in writing; ability to make effective presentations before groups; ability to handle sensitive and/or emergency situations.
MINIMUM QUALIFICATIONS: At least one (1) year experience in social work or police work and possession of a Bachelor's Degree from an accredited college or university with major course work in the social/behavioral sciences, criminal justice or closely related field; or an equivalent combination of education, experience and training directly related to the required knowledge, skills and abilities.
ADDITIONAL REQUIREMENTS: ability to pass a Class III County physical examination and background check.
**CONTACT INFORMATION**:
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