Cpc Receptionist

**PURPOSE**:
The CPC Receptionist provides friendly, accurate, and timely service to customers of Centers for Pain Control and its associates.

**ACCOUNTABILITIES AND JOB ACTIVITIES**:
**Responsible for Checking-In Patients**
- Manage the sign in sheet
- Pull charts upon patient arrival
- Log the patient status in the electronic scheduler
- Manage insurance information
- Collect any copay/balance from the patient
- Manage the daily payment log

**Responsible for Checking-Out Patients**
- Follow physician’s orders on bill
- Schedule the patient or verify the schedule
- Coordinate any ordered imaging
- Manage referrals

**Responsible for Managing New Patients**
- Schedule new patient referrals
- Provide necessary paperwork to patients/referring physicians
- Ensure that all paperwork is complete
- Enter all of the patient’s information
- Maintain an accurate record of new patients

**Responsible for Assisting Patients at Window**
- Assist patients with any of their questions/needs
- Direct any questions that are outside of the scope to the appropriate person

**Responsible for Answering the Phones**
- Operate the multi-line phone system
- Answer the phones as soon as possible
- Transfer calls to the appropriate person
- Assist the person on the line in a timely manner
- Avoid long hold times

**Responsible for Managing the Schedule**
- Stay up to date of the schedule at all times
- Fill in any schedule gaps that occur
- Manage the patient status appropriately in the electronic scheduler
- Provide great attention to detail

**Responsible for Maintaining the Waiting Area**
- Lock and unlock facility doors
- Maintain the safety of the waiting room area
- Maintain the number of patients in the waiting room area

**Develop and maintain personal and professional skills**
- Attend all mandatory staff meetings per year unless excused as evidenced by documentation
- Attend mandatory in-services and a minimum of two pertinent in-services per year as documented
- Actively participate in performance improvement activities as observed or documented
- Establish realistic professional goals as evidenced by the annual performance evaluation
- Actively keep abreast of departmental and organizational activities
- Demonstrate flexibility in response to unexpected change in workload or situations as observed
- Serves on committees and/or participates in changes of policy and procedures that affect the operation of services as documented
- Assist in the orientation of new personnel as directed
- Support the mission and goals of the company as observed
- Perform other duties as required

**Demonstrate safe and cost-effective practice**
- Consistently utilize proper body mechanics as observed
- Accurately complete incident reports within the shift of occurrence and immediately communicates critical incidents to the appropriate person per the organizational chart
- Consistently allocate resources to reduce waste and minimize costs as observed
- Consistently complete assigned duties within stated shifts in a timely manner as observed and documented

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**BEHAVIORAL EXPECTATIONS**

**Strive for excellence**
- Set challenging goals
- Produce quality work in a timely fashion
- Maintain current knowledge and skill
- Participate in quality and process improvement efforts
- Keep the work area clean, safe and secure

**Act Flexibly**
- Adapt to change
- See the value of different opinions and new ideas
- Change plans and objectives given new direction or priorities
- Handle stressful situations effectively

**Meet Customer Needs**
- Meet internal and external customers’ needs
- Find new ways of satisfying customers
- Participate in service improvements efforts
- Listen and respond to customers
- Treat customers with compassion and respect

**Work as a Team**
- Work as a team player
- Pitch in to help those in need
- Communicate with others appropriately
- Listen and respond to others
- Handle conflict situations effectively
- Foster trust and respect within the team
- Participate in committees and task forces

**Foster Diversity in the Workforce**
- Treat all associates and customers with respect, integrity and dignity regardless of background, race, age, gender, gender identity, sexual orientation, religion or disability
- Treat all associates and customers fairly

**Be Self-directed**
- Take initiative and responsibility for actions
- Identify own learning needs and create/implement Learning Plans
- Perform duties according to policies and procedures
- Demonstrate ethical behaviors
- Maintain confidentiality of information
- Maintain licenses and certifications as appropriate
- Fulfill operating unit/clinical competencies
- Use equipment/resources responsibly

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**You must refer to upper management for approval or final disposition on the following**
- Change in procedure
- Difficult patient situations
- Any situation you are unsure of

**JOB SCOPE AND WORK ENVIRONMENT**:

- Confidential information
- Extended time sitting at a