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Room Attendant
4 months ago
You are at the heart of the hotel As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
**Primary Duties**:
- Service all rooms assigned on device.
- Change all linen that requires changing
- Provide all rooms with the following unless otherwise; trash removal, bed linen change, replenish bathroom amenities, clean and disinfect shower/tub/toilet/sink, vacuum room, dust throughout, verify behind bed/tables, chairs for any dropped item, replenish any other item that may need replacement throughout the room (directory, drawers, closet), remove any black marks on the wall
- Ensure that all linen are without stains and rips
- Bring all trash to the service area in large clear bag
- The amount of items per room is properly placed; as stated in the hotel standards
- Advise the department if the room needs special attention; smell too strong, damages encountered, more than the norm in the room, smoking guest, guest who may have a pet, sensitive items left behind, blood on linen
- Bring all dirty linen to the closet
- Make sure the right chemicals are being used for the right areas of the room
- Ensure that room entry door is closed at all times
- Ensure that all outlets are in working order
- Make sure that all electronic items are in working; television, radio, lights, coffee maker, speakers, A/C,
- Bring down any lost and found and make sure that items are properly dated, signed and room numbered
- All phones and keys need to be returned and signed in before leaving for the day; anything forgotten, needs to returned immediately
- Never open the guest entry door to anyone; attendant needs to call security
- Always greet guest by name and make eye contact; whether it be in the room or in the hallway
- Make sure that grooming standards are followed and represented daily
- Basic knowledge of safety & security
- Other duties as assigned
**Qualifications**
- Warm and caring personality; previous housekeeping experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Standing and walking for long periods
- Ability to Push, lift or carry about 20-30lbs
- Attention to detail a must
- Organized
- Able to speak and understand basic English
- Be a team player
- Able to use an Apple/Android device
- Knowledge of chemicals and their use
- Knowing that grooming standards are a must and need to be followed
- Knowing when to recognize that room should not be sold due to damage, smell, or other maintenance issues
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