Current jobs related to Manager Iii - Wheaton - Montgomery County Government

The Department of Permitting Services is seeking a Customer Support & Outreach Manager (Manager III) to join their team. The position will be responsible for administration and management of permits in an assigned program.

**_Program Summary_**

The duties of the position will include but are not limit to:

- Develop and disseminate goals and priorities.
- Create and analyze statistical data related to work unit activities.
- Assist the Division Chief on budgetary and other administrative matters.
- Meet with builders, developers, architects, engineers, elected officials, and community/civic leaders to interpret regulatory requirements, resolve disputes, and provide necessary liaison.
- Provide advice, guidance, and recommendations designed to elucidate and support divisional programs and regulations in written and verbal communication.
- Modify existing program and create new programs in response to changes in federal, state, and local laws and regulations and programs requirements.
- Perform other related duties as needed.

As a manager, of unionized employees, this position has a responsibility to foster a positive labor relations environment based on mutual trust, respect, and cooperation.

To comply with federal, state, and county laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe for a specific course.

**Additional Employment Information**- Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on _Hiring Preference_._
- If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume._

**Minimum Qualifications**

**Experience**: Five (5) years experience in a progressively responsible professional experience with permitting or regulatory activities.

**Education**: Graduation from an accredited college or university with a bachelor’s degree.

**Equivalency**: An equivalent combination of education and experience may be substituted.

Medical protocol: Medical History Review

**Preferred Criteria**

Preference for interviews will be given to applicants with experience in the following:

- Experience developing and implementing customer service initiatives to improve program, customer service quality, and customer service satisfaction.
- Experience supervising a team, managing and reassigning staff work, providing oversight and direction, evaluating performance, mentoring, and addressing performance.
- Experience conducting presentations, explaining detailed information, and conveying information to staff, customers, management, and various stakeholders. Experience developing a collaborative work environment and working with department divisions, unionized employees, and other agencies.

**Minimum Salary**

88993

**Maximum Salary**

157528

**Currency**

USD