IT Asset Technician

**Posting Details**:

- Job Specification Information**Job Posting Number**
- S353NE**Position Title**
- IT Asset Technician**Class Title**
- Staff**Regular or Contingent II**
- Contingent II (more than 6 mos)**Desired Start Date**

**FLSA**
- Non-Exempt**Grade/Range**
- $43,600**Open Date**
- 05/09/2024**Close Date**
- 05/23/2024**Open Until Filled**
- No**Duties and Responsibilities**
- Receive, track, and inventory equipment.
- Stage, image, test, and issue equipment to customers (students, faculty, and staff).
- Test image and configurations for assets.
- Clean, perform diagnostic tests and reimage returns.
- Organize, label, and maintain device storage area.
- Rely on instructions and established guidelines to perform the functions of the job.
- Ability to perform wall-to-wall inventory and capture post snapshot changes accurately.
- Retrieve accountable assets from secure storage locations.
- Comply with Standard Operating Procedures (SOPs) for Inventory and Asset Management.
- Monitor tickets and respond to moderately complex customer inquiries relating to assets.
- Provides troubleshooting assistance to students, faculty, and staff to resolve computer problems and issues.
- Provide Technical hardware support for customers on a range of devices, including but not limited to; Apple Products and Windows Products.
- Triage assets and be able to diagnose and recommend cosmetic or OS repairs required.
- Managing warranty repairs and completing them with a high level of quality and attention to detail.
- Compile repair data and provide performance reporting to management.
- Update inventory system at all times relating to assets status.
- Other duties as assigned.
- Minimum Qualifications
- These are the job duties for required of the position

**Education**
- A High School Diploma or GED required.**Experience**
- A minimum of (1) year of experience working with assets, inventory systems, imaging, and troubleshooting devices required.**Knowledge Skills and Abilities**
- Asset/Inventory Management experience relating to the life-cycle management of IT assets through an Asset Management Database System.
- Experience working with Microsoft Office 365, ability to use Excel
- Ability to troubleshoot, image and repair Dell and Apple devices.
- Ability to communicate verbally or in written form strongly desired.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
- Must be able to lift 50 lbs.
- Duties performed on-site.

**Conditions of Employment**
- This is a Contractual position.
- **Other**
- Non-Union Position.
Bowie State University offers an excellent benefits package This includes tuition remission, including eligible dependents, choice of medical/vision plans, Carefirst BC/BS, United Health Care and Kaiser plans, dental, prescription, life insurance, and training and development.- Posting Detail Information**Special Instructions to Applicant**

**Quick Link for Internal Postings**-
**Supplemental Questions**:
Required fields are indicated with an asterisk (*).
- Do you have a high school diploma or GED?
- Yes
- No
- Do you have a minimum of (1) year of experience working with assets, inventory systems, imaging, and troubleshooting devices?
- Yes
- No

**Applicant Documents**:
**Required Documents**
- Resume

**Optional Documents**
- Cover Letter/Letter of Application