Patient Access Representative Part-time
2 weeks ago
**CORE JOB SUMMARY**
The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.
**CORE JOB FUNCTIONS**
1. Performs full registration, and ensures that insurance is verified and all patients’ information is correct.
2. Obtains copies of insurance cards, driver’s license, and any applicable referrals.
3. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
4. Instructs patients to complete any questionnaires that might be required by physician.
5. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
6. Reconciles all vouchers and delivers them to designated area.
7. Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
8. Adheres to University and unit-level policies and procedures and safeguards University assets.
- **This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.**_
**CORE QUALIFICATIONS**
**Education**:
High school diploma or equivalent required
**Certification and Licensing**:
Not Applicable
**Experience**:
Minimum 1 years of relevant experience
**Knowledge, Skills and Attitudes**:
- General knowledge of office procedures and operations.
- Skill in data entry with mínimal errors.
- Ability to communicate effectively in both oral and written form.
- Skill in completing assignments accurately and with attention to detail.
- Ability to process and handle confidential information with discretion.
**Department Specific Functions**
1. Projects a welcoming professional demeanor.
2. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
3. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
4. Performs pre-service validation prior to patient’s appointment for in person or virtual visits.
5. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
6. Coordinates patient flow to ensure timely check-in and arrival to service area.
7. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
8. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
9. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.
10. Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
11. Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient’s financial responsibility upfront.
12. Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.
13. Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers’ needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.
14. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
15. Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
16. Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and
-
Patient Access Representative 2
2 weeks ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Team Members:If you are currently part of the Staff, Faculty or Temporary team at the University of Miami, please log in to Workday for the internal application process. To understand how to apply for a faculty or staff role using the Career worklet, refer to this tip sheet.**** Exciting Opportunity ****The Patient Access team is looking for a...
-
Patient Access Representative 3
7 days ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.**** $2,500 Sign On Bonus ****The Patient Access department has an...
-
Patient Access Representative
7 days ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Transforming LivesThe University of Miami is among the top research...
-
Patient Access Representative 2
3 days ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.**** $2,000 Sign On Bonus ****The Patient Access department has an...
-
Patient Access Representative 1
7 days ago
Miami, Florida, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .The Bascom Palmer Eye Institute is currently seeking a full...
-
Patient Access Representative 3- Doral
6 days ago
Miami, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Health System at Doral has an exciting...
-
Patient Access Representative 3- Doral
6 days ago
Miami, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Health System at Doral has an exciting...
-
Sr. Patient Access Representative
7 days ago
Miami, United States University of Miami Miller School of Medicine Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami is currently seeking a Sr. Patient...
-
Sr. Patient Access Representative
6 days ago
Miami, United States The University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami is currently seeking a Sr. Patient Access...
-
Sr. Patient Access Representative
6 days ago
Miami, United States The University of Miami Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami is currently seeking a Sr. Patient Access...
-
Patient Access Representative 2- Doral
6 days ago
Miami, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Health System at Doral has an exciting...
-
Patient Access Representative 2- Doral
7 days ago
Miami, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Health System at Doral has an exciting...
-
Sr. Patient Access Representative
4 days ago
Miami, United States The University of Miami Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami is currently seeking a Sr. Patient Access...
-
Sr. Patient Access Representative
6 days ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami is currently seeking Sr. Patient Access...
-
Patient Access Representative 1- Doral
7 days ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami Health System at Doral has an exciting...
-
Miami, United States The University of Miami Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Location: UHealth Tower - Emergency Department Shift Days: Monday -...
-
Patient Access Representative 1
4 days ago
Miami, United States University of Miami Full timetendersglobal.net Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet . The Bascom Palmer Eye Institute is...
-
Patient Access Representative 1
15 minutes ago
Miami, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this . **** $1,000 Sign On Bonus **** The Patient Access department has an...
-
Sr. Patient Access Representative
6 days ago
Miami, United States The University of Miami Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami is currently seeking Sr. Patient Access...
-
Patient Access Representative 2
6 days ago
Miami, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. $2,000 Sign On Bonus The Patient Access department has an...
