Program Manager, Quality

3 weeks ago

Boston, United States Community Care Cooperative Full time

**Title: Program Manager, Quality**
Reports to: Director, Quality

**Organization Summary**:
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities and to strengthen our health center partners.

**Job Summary**:
This position provides support to the organization’s Quality Program, including, but not limited to: supporting the development, management, and implementation of the annual quality plan; monitoring quality performance on value-based contracts including Medicaid, Medicare and/or Commercial; providing expertise on quality management and improvement; identifying quality improvement opportunities; working cross-functionally with health centers; supporting and C3 health center facing teams to facilitate improvement, and managing various administrative and regulatory requirements of the quality program. This position reports to the Director of Quality.

**Responsibilities**:

- Support the development, management, and implementation of the organization’s annual quality plan with a focus on our Medicare contracts
- Closely monitor annual performance on quality goals and supports improvement efforts to achieve value-based contract goals
- Utilize qualitative data from on-the-ground interactions with C3 FQHC-facing staff and FQHC quality leads, and quantitative data from C3’s analytics platform to identify opportunities for, prioritize, and evaluate, and suggest continued improvements to quality improvement initiatives
- Collaborate with C3 staff to drive organizational improvement
- Work closely with health center-facing teams and health centers (as needed) to facilitate adoption of the organization’s quality plan and support improvement work
- Support the management of annual regulatory deliverables
- Manage Quality Improvement resource library; seek out best-practices, resources, tools, and partnerships to support improvement internally and among FQHCs
- Develop and deliver Quality Program communication and trainings
- Support the annual evaluation of the Quality Program as well as ad-hoc evaluation as needed
- Other duties, as assigned

**Required Skills**:

- 3+ years’ related experience, preferably within a health plan, or community health/outpatient setting
- Experience with Medicare quality management and improvement
- Must be innovative, comfortable with ambiguity, well-organized, and committed to moving quickly and collaboratively in the context of a rapidly changing organization
- Experience with quality improvement and/or change management
- Excellent communication skills across stakeholders
- Proficiency in Microsoft Office Suite
- Excellent project management skills and attention to detail
- Must have a strong commitment to quality assurance and exceptional customer service
- A strong commitment to the organization’s mission
- Must be able to remain in a stationary position 50-75% of the time

**Desired Other Skills**:

- Subject matter expertise in quality improvement methodology
- Subject matter expertise in quality measurement
- Experience in quality data analytics
- Familiarity with federally qualified health centers
- Familiarity with Medicaid
- Self-starter; exercises high degree of initiative, judgement, discretion and decision making to achieve objectives
- Performs with great integrity and produces accurate work with close attention to detail, especially in the completion of final deliverables to internal and external stakeholders
- Experience with anti-racism activities, and/or lived experience with racism is highly preferred

**Qualifications**:

- Bachelor’s Degree preferred or appropriate experience in lieu of education

**C3 is an Equal Opportunity Employer**:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions are based on merit, qualifications, and job-related abilities. The Company is committed to a policy of non-discrimination and equal opportunity for all applicants and employees in recruitment, hiring, placement, promotion, compensation, discipline, demotion, transfers, layoffs, return from layoffs, terminations, access to training, and agency-sponsored programs and activities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, ability, veteran status, military service, genetic information, receipt of free medical care, or any other category protected under applicable federal, state or local law

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