Director of Branch Operations

2 weeks ago

Temple, United States Angels of Care Pediatric Home Health Full time

**Summary of Position**:
Provides operational oversight for the Temple Office and organization in alignment with established goals. Responsibility includes accountability for:

- Patients; with referrals, staffing and recruitment
- Personnel; with Human Resource functions
- Fiscal; with billing and accounts receivable and
- Market; with growth Business development functions.

**Essential Duties and Responsibilities** (Other duties may be assigned):

- Organizes and directs the company’s operational functions.
- Ensures the recruitment, employment and retention of a qualified pool of staff to maintain appropriate staffing levels.
- Completes and communicates required reports to leadership.
- Assures all Human Resource (HR) functions are performed according to policy and audits for quality.
- Monitors financial reports and billing and accounts to assure elements and process for billing and collections are efficient and successful.
- Maintains liaison with the Vice President of Home Health Colorado, Management Team, staff, professional advisory group; clients, families, referral sources and others in the community.
- Remains informed and knowledgeable of organizational, community, and industry trends, informs applicable parties of emerging trends or updates.
- Promotes public awareness of the services provided by the agency through community education and marketing activities.
- Participates in service related activities within the organization and the community.
- Takes measures to assure client care services are provided in compliance with all laws, regulations and policies; are of the highest quality and are managed in the most effective and efficient manner.
- Carries out assignments and directives and other duties as directed by Management Team.
- Serves as Alternate Administrator in the absence of the Administrator
- Maintains all required in-service and educational credits required for position.

**Supervisor Responsibilities**:

- Supervises direct reports and holds accountable for performance to goals.

Performance Responsibilities: The following listing applies to every employee.

All employees of the organization:

- Exercise necessary cost control measures.
- Maintain positive internal and external customer service relationships.
- Demonstrate effective leadership skills.
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Be depended upon to plan and organize work effectively and ensure its completion.
- Meet all productivity requirements.
- Demonstrate team behavior and must be willing to promote a team-oriented environment.
- Represent the organization professionally at all times.
- Demonstrate initiative
- Continually improve processes and relationships.

**Qualifications/Education**:

- Bachelor’s degree in a health or human services field, preferred
- Minimum of three (3) years agency operations and clinical management experience
- Minimum of three (3) years multi-site management experience in hospice or home health
- Other post-acute care management in addition to hospice and home health is a plus

**Abilities, Skills, and Knowledge**:

- Ability to learn technical and regulatory policy language.
- Ability to research, collect and analyze large amounts of data.
- Maintain a stationary position to perform desk and computer functions.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

**Physical Requirements**:

- Ability to regularly sit, stand, stoop, bend, kneel, walk, balance, crouch, crawl, push, pull, reach with hands and arms and talk and hear.
- Ability to frequently use hands to finger, handle, or feel.
- Ability to occasionally climb.
- Ability to occasionally use sense of smell.
- Ability to frequently lift and/or move up to 25 pounds.
- Ability to use close vision, distance vision, color vision, peripheral vision, depth perception.
- Ability to adjust focus.

**Work Environment**:

- The noise level in the office work environment is usually moderate.

**Travel**:
This position requires frequent partial to full day travel regionally around branch office and occasional travel to other branches, corporate office, or other locations deemed necessary.

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