Collector - Temporary

Overview:
**Position Summary**

You will be responsible for making and receiving phone calls related to consumer and mortgage loan delinquencies and assisting members to resolve the reasons causing the delinquencies.

**Position Duties and Responsibilities**

To succeed in this position, you must be able to satisfactorily perform common, uncommon and complex occurrences of each of the following under general supervision from your manager:

- Initiate and receive a large volume of member phone calls dealing with consumer and mortgage loan delinquencies on a daily basis.
- Analyze the customer’s situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans and deed-in-lieu agreements.
- Consult with members to identify, negotiate and pursue the appropriate loss mitigation option that best maximizes member satisfaction and reduces the credit union’s loss risk.
- Prepare and file bankruptcy-related documentation and claims with courts and attorneys.
- Assign repossession requests and process associated paperwork.
- Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
- Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
- Perform other related duties as assigned.

**Position Qualifications and Skill Requirements**
- High School Diploma/GED **AND** Internal: minimum 2 years of work experience in a Representative III role; External: minimum 1 year of work experience in a similar role required.
- Excellent interpersonal, verbal and written communication skills required.
- Excellent attention to detail, time management, and problem-solving skills required.
- Proficiency with Microsoft Word, Excel and Outlook required.

**A list of some of the benefits we offer**:

- We emphasize a work/life balance
- Premium pay for bilingual skills (English/Spanish)
- Medical, dental and vision benefits that cover the employee, spouse and dependents
- Retiree medical benefits
- A defined benefit Pension Plan with employer contributions of $3.50/hour
- Life Insurance/AD&D
- 11 ½ Paid Holidays per year
- 17 days of Paid Time Off (PTO) to start
- A 401(k) plan
- Employee loan discounts
- Casual dress code

**Are you ready to join our team?