Case Manager

4 weeks ago

Temple, United States Heart Of Texas Goodwill Industries Full time

**SUMMARY**: The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**: The following tasks will be performed with guidance from the designated Coordinator, other duties may be assigned:

- Conduct case management functions such as program applicant screenings, assessments, enrollments, documentation collection and follow-up activities as required by designated program.
- Provide support services to enhance program participants successes such as community referrals, sending employment opportunities and job retention coaching.
- Create Individualized Career and Financial Plan (ICFP) based on goals, barriers and other obstacles identified by the Success Coach, program participant, and potential partnering agencies.
- Conduct in-person or virtual job readiness, soft-skills, financial literacy and/or computer classes/trainings to help upgrade program participants’ skills and/or achieve employment.
- Administer and collect program and class evaluation surveys and feedback forms from program participants and other stakeholders.
- Provide meaning coaching opportunities to help program participants with problem solving skills, life-skills, setting priorities and identifying values.
- Maintain an encouraging, positive and respect learning environment while providing exceptional customer services to program participants, partnering agencies and other stakeholders.
- Meet regularly (in-person or virtually) with participants to assess program progress, provide supports and constant encouragement.
- Input all participant documentation, program/training progress, activities and case notes into Goodwill’s participant tracking database or designated spreadsheets.
- Ensure all participant files are adequately maintained and all records are kept confidential.
- Provide documented monthly participant successes/stories to Mission Services Director.
- Ensure adequate materials, supplies and equipment are available to support the professional delivery of all program activities, classes and participant needs.
- Other duties as assigned by the designated Coordinator or Mission Services Director.

**LEADERSHIP COMPETENCIES**:
**Leadership Competency**

**Team, Departmental, Corporate Leader**

**OUR TEAM**

Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.

Integrity

Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others

Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

**OUR COMMUNITY**

Commitment to Goodwill’s Mission, Vision, and Values

Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.

Commitment to Diversity, Equity, and Inclusion

Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.

Community and Service

Effectively communicates the benefits and impact of Goodwill’s services to stakeholders.

**OUR GROWTH**

Commitment to Excellence and Customer Service

Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen

Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.

Stewardship and Accountability

Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.

**QUALIFICATION REQUIREMENTS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong preference is given in this position to veterans and/or spouse of a veteran.

**EDUCATION**: Bachelor’s degree in Social Services, Human Services, or another related field required. Employment and education experience can be substituted for bachelor’s degree at the discretion of the Vice President of Mission Advancement.

**LANGUAGE SKILLS**:Ability to read, analyze, and interpret common scientific and technical journ

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