Youth Case Manager

2 weeks ago

Milwaukee, United States Dynamic Workforce Solutions Full time

**Dynamic Workforce Solutions**

**Job Title**: Youth Career Navigator

**Position Classification**: Non-Exempt

**Office Location**:Milwaukee, WI

**Type**:Non-exempt
- Limited term

**Wage**: $17 to $19.00

**EXPERIENCE EXTREME CUSTOMER SERVICE**

**About the Company**

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

**Your Impact**

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

**Primary Objectives of Position**: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment;
**Essential Job Functions**:

- Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
- Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
- Performs visits to customers' homes, training providers' sites, and /or employment sites.
- Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.
- Coordinates service provider activities.
- Implements prescribed program related procedures and accurate case management.
- Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail?)
- Provides employment services on an ongoing basis.
- Provides guidance and other assistance to help the participant retain employment.
- Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.
- Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
- Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

**Other Job Duties**: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

**Required Competencies**: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

**_ Additional Requirements:_** Must have valid driver's license and adequate vehicle insurance coverage.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is e

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