Hospitality Account Manager
3 weeks ago
Join Next Generation, a trusted staffing firm with over 13 years of industry expertise across 8 states, dedicated to elevating service standards in our Hospitality division. Embrace an opportunity to lead as a Hospitality Account Manager in Baltimore, MD, where quality and commitment to exceptional service are at the core of everything we do.
Duties and Responsibilities:
- Overall implementation and management.
- Develop recruiting plans and network to proactively fill upcoming and current open needs; visit with channel partners as required; post flyers and signs in the community; support social media recruiting as required.
- Contact customers daily and assure their staffing needs are achieved; visit properties as required.
- Continue to source for new business in current properties.
- Track Open and filled orders daily and document as required.
- Onboard new hires through training and management.
- Ensure new employees have background checks, drug screens, and other new hire paperwork completed before working.
- Manage any performance issues or employee relations issues for assignment-based employees promptly.
- Complete daily activity reports and administrative work related to hiring and tracking hours and payroll; complete payroll weekly by required deadlines.
- Ensure all meetings and updates with clients and talent are updated in the system as required.
- Conduct safety meetings and provide training weekly to the property team and document safety training as required.
- Attend property morning meetings regularly.
- Provide excellent customer service through timely follow-up and communication with all clients and employees.
- Complete works compensation incident forms as necessary and partner with the Risk department to move claims to closure.
- Handle tasks and projects as assigned.
Qualifications:
- Associate or Bachelor’s degree in Business, hotel management, general studies, or equivalent experience.
- Previous experience in the staffing industry required / on-site management.
- Experience in the hospitality industry is highly preferred.
- Bilingual in English and Spanish is preferred.
- High level of communication and organizational skills.
- Ability to work in a fast-paced and dynamic environment.
- Experience in utilizing Internet job boards is highly preferred.
- Approx. 50-75% travel around the local area.
Eligibility Requirements:
- Bilingual in English and Spanish is preferred.
- Must be legally authorized to work in the United States without restriction.
- Must be willing to take a drug test.
- Must be 18 years of age or older.
- Must be legally authorized to drive in the United States.
- Must have valid car insurance, driver’s license, and reliable transportation that can be used for work purposes.
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