Guest Services Agent

3 weeks ago

Fort Pierce, United States Innisfree Hotels Full time

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

**Location**:
Hutchinson Island Plaza Hotel & Suites

Pay Type:
Hourly

Pay starting at (based on experience):
15.00 USD

Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.
- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.
- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.
- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
- Be able to diffuse conflict or tense situations with guests.
- Must maintain a clean and safe work environment and report any safety issues to management immediately.
- Perform any other duties as assigned by management.

**Qualifications**:
1. Must have a high school diploma or equivalent.

2. Minimum 1 year of customer service experience required, hospitality industry preferred.

3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Knowledge of reservation and POS systems.

6. Ability to work with computers and good knowledge of operating software preferred.

7. Must be able to multi-task and be detail-oriented.

8. Must be a team player.

9. Ability to work independently with mínimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

  • Guest Services Agent

    2 weeks ago

    Fort Pierce, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hutchinson Island Plaza Hotel & Suites Pay Type: Hourly Pay starting at (based on experience): 15.00 USD Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon...

  • Guest Services Agent

    4 weeks ago

    Fort Myers Beach, United States Village Realty Management & Services Full time

    Guest Service Agent Our company, Greater Orlando Condos and Homes is looking for a full time Guest Service Agent to join our team and help manage a growing portfolio of rental homes. We take great pride in assisting guests from all over the world wit Guest Service, Agent, Property Management, Guest, Operations, Retail

  • Guest Services Agent

    3 weeks ago

    Fort Myers Beach, United States Village Realty Management & Services Full time

    We are a vastly growing vacation rental, property management, and Real Estate company Fort Myers Beach, FL where the sun always shines. Our team members are the true soul of our company. Here at Sun Palace Vacations, we create engaging, impactful env Guest Service, Agent, Property Management, Guest, Operations, Retail, Team Member

  • Guest Services Agent

    3 weeks ago

    Fort Lauderdale, United States Tropic Ocean Airways Full time

    Job DescriptionJob DescriptionGuest Experience Agent/Ramp AgentTropic Ocean Airways Guest Experience Agent/Ramp Agent will provide all necessary and required guest services including but not limited to baggage processing, gate check-in, greeting arriving guests, handling of VIPs, provide special guest assistance, handle other duties as assigned. Primary...

  • Guest Services Agent

    2 weeks ago

    Fort Lauderdale, United States Tropic Ocean Airways Full time

    Job DescriptionJob DescriptionGuest Experience Agent/Ramp AgentTropic Ocean Airways Guest Experience Agent/Ramp Agent will provide all necessary and required guest services including but not limited to baggage processing, gate check-in, greeting arriving guests, handling of VIPs, provide special guest assistance, handle other duties as assigned. Primary...

  • Guest Service Agent

    1 month ago

    Fort Lauderdale, United States Sonesta International Hotels Corporation Full time

    Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Job Description. Key Job Functions. Handle check-in/check-ou Guest Service, Agent, Service, Guest, Hotel, Operations, Retail

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Beach Resort Full time

    The beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal candidate...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, United States Hilton Fort Lauderdale Beach Resort Full time

    DescriptionThe beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal...

  • Guest Service Agent

    2 weeks ago

    Fort Lauderdale, Florida, United States Hilton Fort Lauderdale Beach Resort Full time

    The beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal candidate...

  • Guest Service Agent

    2 weeks ago

    Fort Lauderdale, United States Hilton Fort Lauderdale Beach Resort Full time

    DescriptionThe beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal...

  • Guest Services Agent

    3 weeks ago

    Fort Myers Beach, United States Village Realty Full time

    Guest Service Agent Our company, Greater Orlando Condos and Homes is looking for a full time Guest Service Agent to join our team and help manage a growing portfolio of rental homes. We take great pride in assisting guests from all over the world with the perfect Orlando vacation rental. With this in mind, we are actively seeking a team member who will give...

  • Guest Services Agent

    2 weeks ago

    Fort Myers Beach, United States Village Realty Full time

    Guest Service Agent Our company, Greater Orlando Condos and Homes is looking for a full time Guest Service Agent to join our team and help manage a growing portfolio of rental homes. We take great pride in assisting guests from all over the world with the perfect Orlando vacation rental. With this in mind, we are actively seeking a team member who will give...

  • Guest Service Agent

    4 weeks ago

    Fort Lauderdale, Florida, United States Hilton Full time

    The beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal candidate...

  • Guest Services Agent

    3 weeks ago

    Fort Myers, United States Village Realty Full time

    We are a vastly growing vacation rental, property management, and Real Estate company Fort Myers Beach, FL where the sun always shines. Our team members are the true soul of our company. Here at Sun Palace Vacations, we create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity, and...

  • Guest Services Agent

    2 weeks ago

    Fort Myers, United States Village Realty Full time

    We are a vastly growing vacation rental, property management, and Real Estate company Fort Myers Beach, FL where the sun always shines. Our team members are the true soul of our company. Here at Sun Palace Vacations, we create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity, and...

  • Guest Services Agent

    2 days ago

    Fort Worth, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Fort Worth, TX, US, 76155 Property Name: Dolce American Airlines Req Id: 18500 Dolce is now seeking a Guest Services Agent to join our team at the Dolce American Airlines location in Fort Worth , Texas . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all...

  • Guest Services Agent

    3 weeks ago

    Fort Lauderdale, United States Wyndham Grand Jupiter Full time

    ** Guest Services Agent** Location: Fort Lauderdale, FL, US, 33308 Property Name: La Quinta by Wyndham Fort Lauderdale - Northeast Req Id: 18272 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Fort Lauderdale - Northeast location in Fort Lauderdale , Florida . **Job Summary** The Guest Service Agent...

  • Guest Services Agent

    3 weeks ago

    Fort Myers, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Fort Myers, FL, US, 33908 Property Name: La Quinta by Wyndham Fort Myers Beach-Sanibel Gateway Req Id: 18201 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Fort Myers Beach-Sanibel Gateway location in Fort Myers , Florida . **Job Summary** The Guest Service Agent...

  • Guest Services Agent

    2 weeks ago

    Fort Myers, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Fort Myers, FL, US, 33908 Property Name: La Quinta by Wyndham Fort Myers Beach-Sanibel Gateway Req Id: 18201 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Fort Myers Beach-Sanibel Gateway location in Fort Myers , Florida . **Job Summary** The Guest Service Agent...

  • Guest Services Agent

    2 weeks ago

    Fort Lauderdale, United States Wyndham Grand Jupiter Full time

    ** Guest Services Agent** Location: Fort Lauderdale, FL, US, 33308 Property Name: La Quinta by Wyndham Fort Lauderdale - Northeast Req Id: 18272 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Fort Lauderdale - Northeast location in Fort Lauderdale , Florida . **Job Summary** The Guest Service Agent...