Pbx Operator Ft Nights

2 weeks ago

Hilton Head Island, United States Hilton Head Regional Medical Center Full time

**About Hilton Head Regional Healthcare**

**About Hilton Head Hospital**

**PBX Operator Full Time Nights Position Summary**

The PBX Switchboard is a high-volume call center communication hub and central information dissemination point for multiple facilities within Hilton Head Regional Healthcare system (HHRHS). This location serves as the centralized patient information dissemination point.

PBX Switchboard Operators are responsible for maintaining and controlling the dissemination of patient information. As part of this responsibility, PBX Operators are responsible for maintaining confidentiality of said patient information and complying with HIPAA guidelines.

PBX Switchboard Operators are responsible for hospital-wide overhead paging. They are responsible for enforcing the operations regarding the utilization of said pages in accordance with the policies set forth by Administration. The PBX Operators maintain logs of exceptions to the paging.

PBX Operators are responsible for maintaining a daily list of on-call medical staff for various specialties. PBX Operators also maintain a daily on-call list which includes contact information for individuals serving as on-call personnel for areas such as Nursing, Care Management, Clinical Departments and Administration. Additionally, they maintain a list of physicians’ office numbers, a list of physicians’ pagers and also numbers for local emergency and health care-related businesses and organizations (e.g. pharmacies, nursing homes, transport companies, etc.).

PBX Operators are responsible for maintaining hospital patient safe by coordinating placement and removal of items with Security. PBX performs quarterly audits on contents of safe taking appropriate action to assure valuables are returned to patient or designated representative.

**Qualifications**

**Education**:
A high school diploma or GED is preferred. Good organizational skill and the ability to work independently are critical. Due to the nature of the job, independent decision-making skills and appropriate telephone etiquette are crucial. The ability to communicate, both written and verbally, effectively with employees, patients and physicians is a necessity. Must possess basic computer knowledge—familiarity with Word, Windows and Outlook preferred.

**Experience**:
Two years experience in a high volume PBX preferred or comparable customer service experience may be substituted.

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