Teller Services Representative I

The Teller Services Representative assists AMOCO in achieving it's mission of "serving the financial needs of our members" by accurately processing financial transactions and being an effective source of information for members: in the lobby, drive-thru, phone, or digital channels. Provides friendly, professional, confidential, and effective assistance to members and employees, assuring a positive experience, and minimizing wait times; suggests products and services based on member needs to enhance the individual's financial life.

**Our Culture**

AMOCO Federal Credit Union is 85+ years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.

**Work Perks**

We offer the following exceptional benefits:

- Health benefits including medical, dental, and vision for employees
- Tuition reimbursement
- On the job training
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events

**Essential Functions & Duties**

**50% **Demonstrates efficiency with financial transactions for consumer/business accounts and loans; accurately processes cash and negotiable items as presented and requested; confirms intended transactions with members, non-members, or guest members to ensure needs are met while maintaining high-quality standards

**20% **Balances cash drawer throughout the day and at the end of the shift to ensure transaction accuracy and maintain compliance; notifies supervisor of any outages as soon as they are realized to commence proper audit and research

**15% **Maintains a working knowledge of products and services to then provide appropriate recommendations to members as the opportunity arises; adheres to prescribed individual baselines and assists with branch baselines

**10% **Provides dual control support for all in-branch cash machines to include the daily maintenance, can replenishment (if applicable), required balancing, and support for the following: cash recyclers, coin machines, coin dispensers, cash counters, and ATMs

**5% **Researches, troubleshoots, and resolves member inquiries; handles other duties as assigned
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.

**Experience**: Preferred
- 1 year(s): Cash handling and customer service experience is strongly preferred

**Education**: Required
- High School or better

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)