Customer Service Specialist
2 months ago
**The Opportunity**
The Customer Service Specialist on the Transfer of Assets Team will facilitate the calling out to Ceding Carriers to obtain the status of requested funds needed in order to issue the Annuity policy. Additionally, you’ll be partnering and communicating with financial professionals, firm back-offices and external and internal partners. This partnering and communicating will consist of providing statuses of incoming funds as well as working together to resolve policies that are not in good order. You’ll perform routine transactions, provide technical guidance, and procedural information on a variety of Transfer of Assets service issues requiring knowledge of financial products and transactions. This is an outbound call center environment, so strong customer service and communication skills are a must.
- ** Hours of Operation: 8am-8pm Eastern Time Monday-Friday. Must be willing to work ANY shift within our hours of operation based on business need and occasional Saturday.**
**The Team**
You’ll be joining a team that will be focused on interacting with the ceding carriers, financial professionals and external and internal business partners. Our team will support the New Business process to ensure we provide an outstanding experience for both the Financial Professionals and Customers. We strive for continuous improvement by looking for opportunities to support the field and business partners in getting Annuities funded for our customers as quickly as possible.
**The Impact**
As part of the Customer Service Specialist - Transfer of Assets Team, your responsibilities will include, but not be limited to the following:
- Call outs to ceding carriers and financial institutions requesting funds required for New Business policy issue
- Collaborate with team members and other business partners on escalations
- Documentation on various administrative platforms with the result of each call out
- Requires detailed communication, both written and verbal, to financial professionals and career agency firms on status of receipt of funds
- Proactively identify when additional communications to the financial professional are needed when the transfer hits a roadblock
- Consistently look for process improvement opportunities to improve the customer experience and internal efficiency gains
- Act with a sense of urgency and ensure all current day work is completed
- Seek to raise the bar on the service experience delivered to the customer and financial professional
**The Minimum Qualifications**
- High School Diploma/GED/HiSET
- 2+ years of customer service experience in a fast-paced environment (or Undergrad Degree in lieu of experience)
**The Ideal Qualifications**
- College Degree
- 1+ year experience working with Annuity products
- Ability to problem solve and use multiple resources to drive toward resolution
- Ability to multi-task within multiple platforms and monitors
- Strong verbal & written communication skills
- Must be able to work in a fast-paced high-volume environment without sacrificing quality of work
- Proven relationship management/outstanding service delivery
- Ability to work a flexible schedule within the schedule and location details listed above
- Positive, Inclusive, Agile and Collaborative mindset
**What to Expect as Part of MassMutual and the Team**
- Regular meetings with the Transfer of Assets Team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
LI-DK1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
-
Customer Service Specialist
1 week ago
Springfield, United States PS Bank Full timeCustomer Service Specialist Description Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a **Customer Service Specialist** in their **Customer Service Center/Operations Department** located in **Springfield, IL**. Prairie State Bank & Trust is seeking highly-motivated and...
-
Customer Service Specialist
14 hours ago
Springfield, United States PS Bank Full timeCustomer Service Specialist Description Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a **Customer Service Specialist** in their **Customer Service Center/Operations Department** located in **Springfield, IL**. Prairie State Bank & Trust is seeking highly-motivated and...
-
Customer Service Specialist
6 days ago
Springfield, United States Brightree Full timeCustomer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsSpringfield, IL, United States time typeFull time posted onPosted 5 Days Ago job requisition idJR_011870 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart,...
-
Store Customer Service Specialist
4 days ago
Springfield, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Store Customer Service Specialist
1 day ago
Springfield, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Customer Service Specialist
3 weeks ago
Springfield, Illinois, United States Konecranes Nuclear Equip and Services LLC Full timePosition Title: Customer Service Specialist - Parts - Springfield , OH Start Date: May 8, 2024 Country: United States Location: Springfield, OH, United StatesEmployment Type: Undefined term Full-Time/Part-Time: Full time Workplace: On-site Description: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes...
-
Customer Service Specialist
23 hours ago
Springfield, Illinois, United States Konecranes Nuclear Equip and Services LLC Full timePosition Title: Customer Service Specialist - Parts - Springfield , OH Start Date: May 8, 2024 Country: United States Location: Springfield, OH, United StatesEmployment Type: Undefined term Full-Time/Part-Time: Full time Workplace: On-site Description: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes...
-
Retail Store Customer Service Specialist
1 week ago
Springfield, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Loan Customer Service Specialist
2 weeks ago
Springfield, United States Central Bancompany Full timePOSITION SUMMARY: Perform a wide variety of clerical and analytical support to commercial (CL), installment (IL), and mortgage (ML) Loan Officers, and Loan Assistants. Provide an array of support for loans. Exercise independent judgment under moderate supervision. Conduct relationships and activities consistent with established Bank policies, procedures and...
-
Retail Customer Service Specialist
1 day ago
Springfield, United States DICK'S SPORTING GOODS INC Full timeAt DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a...
-
Customer Service Specialist $17/HR
1 week ago
Springfield, United States Orkin Full timeOverview: $17/HR We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...
-
Customer Service Representative
2 weeks ago
Springfield, United States Corporation Service Company Full timeJob DescriptionCustomer Service RepresentativeSpringfield, ILMonday-Friday, 8:30 am - 5:30 pm We are seeking a highly motivated, experienced Customer Service Representative for our Springfield, Illinois office to work to help our clients stay in legal compliance by assisting with Motor Vehicle transactions, updating customer records, researching...
-
Customer Service
1 week ago
Springfield, United States Steven Clark American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:Opportunity for advancementTraining & developmentBenefits/PerksCompetitive hourly pay rate plus commission and/or bonusesPaid trainingPaid Time OffJob SummaryThe Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales...
-
Customer Service
24 hours ago
Springfield, United States Steven Clark American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:Opportunity for advancementTraining & developmentBenefits/PerksCompetitive hourly pay rate plus commission and/or bonusesPaid trainingPaid Time OffJob SummaryThe Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales...
-
Customer Experience Specialist
1 week ago
Springfield, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Experience Specialist
1 week ago
Springfield, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Experience Specialist
1 week ago
Springfield, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Experience Specialist
1 day ago
Springfield, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Account Specialist
1 week ago
Springfield, United States Corporation Service Company Full timeJob DescriptionAre you passionate about delivering exceptional service? Us too.Customer Service RepresentativeSpringfield, IL (Onsite)Monday - Friday, 9am- 6pm If you have big ambitions, you'll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients,...
-
Customer Account Specialist
1 hour ago
Springfield, United States Corporation Service Company Full timeJob DescriptionAre you passionate about delivering exceptional service? Us too.Customer Service RepresentativeSpringfield, IL (Onsite)Monday - Friday, 9am- 6pm If you have big ambitions, you'll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients,...