Supervisor - Day Center Case Management Programs
1 month ago
Summary
Essential Functions
- Supervise a team of Case Managers and a Problem-Solving Specialist and oversee service provision per DWC’s case management contracts.
- Provide coaching around trauma-informed client engagement, harm-reduction, and de-escalation techniques as needed.
- Provide support and guidance to staff working with unaccompanied women and women with children in crisis and women who are victims of a crime.
- Coordinate weekly team meetings and provide regular one-on-one staff supervision.
- Manage and coordinate staff schedules and report on staff work performance.
- Maintain professional relationships and communication with partner agencies.
- Provide client-centered services in a manner consistent with the DWC mission.
- Review intakes and manage staff caseloads.
- Maintain accurate and timely data collection, records, case management notes, and services provided to each client.
- Provide regular, written reports to the Clinical Program Manager and additional reports as assigned.
- Ensure that staff receive comprehensive onboarding, training, and regular professional development.
- Ensure that community referral resources are accurate and updated.
- Develop and maintain relationships with clients, staff, local service providers and funders, and participate in community meetings.
- Comply with local, state, and federal laws and regulations around confidentiality.
- Other duties as assigned to support the mission of the organization.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Trauma-Informed
- Flexible
- Organization/Time Management
- Excellent Communication
- Creative
- Strong Problem-Solving and Crisis Intervention skills
- Relationship Management
Supervisory Responsibility
This position has supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time exempt position. Days and hours of work are Monday
- Friday 8:00 AM- 4:30 PM.
Travel
Regular travel throughout Los Angeles County is required in this position.
Remote
Expectation to be able to work onsite full-time as scheduled, with possibility of some remote work.
Required Education and Experience
- Education in Human Services, Social Work, or related field preferred
- At least two years’ experience in a supervisory role preferred
- Experience working in social services; homeless services experience strongly preferred
- Knowledge of LAHSA grants, HMIS, and CES systems preferred
- Experience providing trauma-informed care preferred
- Crisis intervention experience, familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnosis, and history of trauma preferred
- Ability to work independently and as part of a team
- Oral and written fluency in English required; Spanish a plus
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
Required Knowledge/Skills/Position Qualifications
- Knowledge and training in EBPs (i.e. Seeking Safety, Trauma-Informed Care, Mental Health First Aid) preferred
- Experience utilizing data collection tools to track program progress
- Knowledge of local resources available to individuals experiencing homelessness preferred
- Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
- Strong written and oral communication skills; proven ability to communicate with diverse audiences
- Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities and with data management responsibilities
- Able to solve problems by being resourceful and using creativity
- Current valid California state driver’s license, insurance, and vehicle with good driving record
- Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices.
- Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
- You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.
Additional Eligibility Qualifications
Background clearance required
Pay Range
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