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Room Attendant-housekeeping

4 months ago

Hammond, United States Best Western Northwest Indiana Inn Full time

**The Room Attendant is responsible for cleaning guest rooms and assisting with cleanliness of guest floors hallways; maintaining cleanliness of public areas and restrooms in hotel by performing the duties outlined below. Other duties may be assigned as needed within the department.**

**ESSENTIAL FUNCTIONS**:

- Sorts, counts, folds, marks, or carries linens.
- Must be able to clean multiple rooms daily-including (changing lines, making beds, dusting, cleaning bathrooms, vacuuming, polishing furniture and fixtures)
- Replenishes supplies such as drinking glasses and writing supplies.
- Cleans corridors and stairways.
- Sweeps and scrubs bathroom floors.
- Cleans rugs, carpets, upholstered furniture, and draperies.
- Dusts furniture. Washes walls, and woodwork. Washes windows, door panels, and sills.
- Empties wastebaskets, and empties and cleans ashtrays.
- Transports trash and waste to disposal area.
- Replenishes bathroom supplies. Replaces light bulbs.
- Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan.
- Completes a quality check on the television, telephone, AC, and smoke detectors.
- Removes any items left behind from room and takes to Lost and Found and follows proper hotel procedure.
- Reports any maintenance related problems to the maintenance department through the proper communication channels.
- Responsibility assumed for careful use of supplies and equipment issued for carrying out job responsibilities.
- Proper uniform must be worn at all times.
- Score of 90% or higher obtained on room inspections.
- Acknowledgement and a pleasant greeting given to each and every guest.
- Thorough knowledge of all in house product along with local area information to assist customer when needed.
- Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.
- Team effort displayed in keeping the commercial area clean and neat.
- Timely (within 10 minutes) response to customer needs for housekeeping supplies.
- Guest name to be used at all times upon entering an occupied room.
- All vacant rooms will be checked daily to insure the status is correct.
- Maintain supply room in a clean, neat, and organized state.
- Display a team attitude and assist co-workers when the need arises.

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:

- Ability to understand, read, write and speak basic English. And communicate with Team Members and Guests.
- or two-step instructions. Ability to comply in standardized situations with only occasional or no variables.
- Ability to work flexible shifts
- Must have excellent customer service skills.
- Must be able to work as a part of a team.

**PHYSICAL DEMANDS**:

- While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, and talk or hear.
- Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations

**QUALIFICATION STANDARDS**:

- Professional and Energetic
- High school education or equivalent is preferred.
- Experience: four (4) to six (6) months Housekeeping experience or training preferred, but not required.