Public Safety Telecommunicator Shift Commander
1 week ago
**General Summary**
Under supervision of the Operations Section Chief, supervise Public Safety Telecommunicators in the performance of call answering, dispatching of police, fire and emergency medical services, and all other duties in the MECC to ensure that call-taking and dispatching services are performed effectively. Ensure compliance with Police and Fire Department policies, as well as the policies of the MECC.
**Essential Functions**
- Investigate complaints and resolve any problems or issues.
- Monitors radio transmissions and telephone conversations for quality control.
- Enforce all policies and procedures of the MECC.
- Ensures proper operation of all MECC equipment.
- Ensures that the security of the MECC is maintained at all times.
- Ability to work in a 24/7/365 operation, including nights, weekends and holidays. Compensated overtime as may be required.
- All functions listed for position of Public Safety Telecommunicator
- Perform other related duties as may be assigned.
**Employment Qualifications**
- ** **Meets all training requirements and certifications set forth by the MECC. The MECC operates under the requirements of 560 CMR 2.00, State 911 Department Standards for Enhanced 911 and other regulations.
- Ability to perform independently and exercise proper initiative and judgment.
- Excellent verbal and written communications skills in order to effectively perform the training, supervisory, and reporting tasks the position entails.
- Degree in Public Safety Communications, or Public Safety related field;
- Or, five (5) years experience as a public safety dispatcher or;
- Equivalent combination demonstrating the knowledge, skills, and ability to perform the duties of the position.
- Must possess, at a minimum, APCO CTO, APCO Communications Center Supervisor, master the majority of APCO ANS 3.102.1-2012, Core Competencies and Minimum Training Standards for Public Safety Communications Supervisor.
- Prior experience in a combined dispatch (police/fire/ems) environment is required.
- Must complete additional training requirements as set forth by management.
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