General Manager

2 weeks ago

Taunton, United States WeDriveU Full time

**National Express** Shuttle (operated by WeDriveU) and Transit is a business unit of global mobility provider **Mobico Group**.

The **General Manager** will report to the VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplace for Commuters.

**Duties and Responsibilities**:

- Act as the client’s main point of contact and an extension of the client’s internal teams
- Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
- Oversee monthly client invoicing process.
- Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
- Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
- Use Project Management skills to foster successful collaboration between teams and meet deadlines.
- Create and administer surveys to gather data to help improve rider satisfaction.
- Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
- Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
- Weekly and monthly reporting to the client on service updates and performance
- Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
- Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
- Additional duties and responsibilities may apply.

**Skills Required and Physical Demands**:

- 5 years of relevant experience in transportation demand management, customer service, or hospitality
- Experience with Project Management in cross functional environments
- Ability to set goals and a proven ability to achieve job performance metrics
- Excellent written and oral communication, interpersonal, and presentation skills
- Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
- Ability to master and effectively use various technology platforms
- Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation
- Passion for alternative modes of transportation is a plus

**Education and Qualifications**:
Hard Requirements:

- 5-10 years of relevant experience in transportation demand management, customer service, or hospitality
- Bachelor’s degree preferred in Marketing, Communications, Business, or another related field.

**EEOC**

WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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