Assistant Hospitality Manager

2 weeks ago

Tewksbury, United States Tree House Brewing Company Full time

Tree House is relentless in its pursuit of excellence, crafting and delivering the best products on earth and providing the most gratifying guest experience possible. We are competitive, start everything with a beginner's mind, and look for strong, capable, forward-thinking people to support this approach.

**Management Expectations** - At Tree House, we have a lot of guests, and each of them deserves and expects the very best from us. This requires hard work, unrelenting focus, and a continued desire to evolve and improve. Since 2011, our culture has been one of energy and passion for the individual Tree House Experience, one guest at a time. We are looking for those who can think on the fly, project optimism, and a can-do attitude for the teams they lead. Tree House is a challenging environment best suited to those who maintain a customer-forward, energetic demeanor in the face of high customer volume and daily pivots. You must demonstrate that you can thrive in this uniquely busy environment.

**_Below are a few of what we refer to as “active management” responsibilities we expect of our managers:_**
- Management and daily operational oversight of taproom/clubhouse, beer-to-go outpost and general facilities of the property, whilst also overseeing some elements of the golf course operations and pizza operations with respect to the impact those service units have on the overall operations of the South Deerfield property.
- Ensuring the online store is displaying accurate inventory and new releases accordingly, coordinating with Inventory Control and Logistics.
- Striving towards the goal of uncompromising guest service for each and every guest who walks through our doors.
- Motivating and inspiring your team to consistently deliver the highest standards of care to the guest experience in each and every interaction they encounter with a guest.
- Management and daily oversight of a 45-50 person team, consisting of retail staff, bar leads, team trainers and retail assistants.
- Assisting in hiring, onboarding, training & development of staff
- Promoting the constant evolution of professional development with the retail team members, coordinating with the HR team to schedule periodic training as needed.
- Evaluate, adjust and improve training systems, to encourage superior product knowledge and salesmanship.
- Safety of the facility, the team members working within it and our guests. Being mindful of safety risks operationally, safety with respect to guest interactions and alcohol consumption.
- Actively identify areas for operational improvement and use effective communication and professional tact when promoting those ideas to leadership.
- Organizing and reorganizing the facility and ensuring all pricing, signage, order cards, product availability, and displays are correct at all times.
- Facilitate inventory and money management for golf course and pizza service and operations, including restocking product on the golf course, and closing out pizza sales at the end of each shift.

**Leadership Responsibilities** - Strive for not just accountability but true ownership of your space. In your position as a leader, your role should not simply be a means to an end. If you don’t feel a sense of personal obligation to all facets of your role, then this isn’t the organization for you.
- Leading and upholding accountability with all team members - from policies to best practices this position will enforce the standards of the business at all times.
- Remains open to ideas by listening to others and objectively considers others’ ideas and opinions, even when they conflict with one’s own.
- Embodying allegiance to the goals, values and principles of Tree House Brewing.
- Doing what is best for Tree House, thinking like an owner and putting your thoughts into action.
- Fostering a deeper sense of purpose for team members as it relates to Tree House’s overall mission and vision.
- Leading by example and promoting a positive, engaged attitude, efficiency, strong work ethic, and initiative.
- Embracing resistance to change and finding ways to eliminate the resistance through understanding employee motivation.
- Treats change and new situations as opportunities for learning or growth, focusing on the beneficial aspects of change; speaks positively about the change to others and readily tries new approaches appropriate for new or changed situations; does not persist with ineffective efforts.
- Works tenaciously toward and derives satisfaction from achieving challenging goals; pitches in where required without regard to status.
- Finding ways to provide your team members with growth and development opportunities, working with HR to pursue career paths for high-achieving individuals.
- Actively puts self in unfamiliar or uncomfortable situations in order to learn; takes on challenging or unfamiliar assignments.

**Role Requirements**:

- Ideally, we’re looking for someone with a minimum of 2-3 years of hands-o

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