Store Manager Atlantic

4 weeks ago

Torrance, United States Goodwill Southern Los Angeles County Full time

***:
**STORE MANAGER**:
**DIVISION 400**:
**Summary Description**:

- To oversee daily operations of assigned retail store.
- Reports to Senior Retail Sales Manager or Retail District Manager and Director of Sales and Operations.

**Exemplary Duties / Responsibilities**:

- The Store Manager is responsible for the daily sales and operational success of assigned store.
- He/she must ensure high levels of customer satisfaction through excellent service leadership and employee training.
- He/she is accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.
- The Store Manager is responsible for submitting and maintaining all records necessary in daily operations.
- He/she is responsible for ordering merchandise and store supplies.
- The Store Manager is responsible for maintaining store in an orderly fashion, rotating product in a timely manner, and overseeing production and pricing of merchandise.
- He/she controls inventory to maximize revenue and return on product.
- Maintains correct inventory of new goods as required.
- He/she supervises and cross trains all store personnel including new employees in all areas of the store.
- He/she is responsible for maintaining all safety, cleanliness, merchandising and display standards.
- He/she reports safety hazards and all accidents to Risk Management Specialist and Division Director IMMEDIATELY.
- He/she check in deliveries.
- He/she Answers to phone inquiries.
- The Store Manager is responsible for ensuring a high level of service and donor appreciation.
- He/she ensures all employees adhere to current Goodwill dress code/uniform policies and procedures.

**Employment Standards**:
**Education/Experience**:

- High School diploma or its equivalent.
- Three to five years experience in retail sales with two to three years supervisory experience. Prior experience in thrift retail or consignment industry preferred.
- Positive work history.
- Mathematical skills.

**Knowledge**:

- Ability to read and write.
- Ability to understand complex instructions.
- Knowledge of retail and supervision of others.
- Basic Computer Knowledge.

**Skill**:

- Fluent oral and written communication skills. Bilingual a plus.
- Outstanding organizational and decision making skills.
- Cooperation with Division Director and direct supervisors.
- Ability to supervise, direct, motivate, discipline staff as necessary.
- Ability to work well with the public.
- Ability to work with minimum supervision.
- Able to lift, carry, push and pull at least 50lbs.

**Core Competencies I**:
To perform the job successfully an individual should demonstrate the following competencies;
- **
Confidentiality** - Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.
- ** Ethics and Values - **Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
- ** Problem Solving** - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
- ** Task Management** -Communicates changes and progress; completes projects on time and budget.
- ** Technical Skills** - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- ** Customer Service** - Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
- ** Interpersonal Skills** - Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
- ** Verbal Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
- ** Teamwork **-Exhibits objectivity and openness to others views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
- ** Diversity **-Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.

**Licenses**:
**Valid CA Driver’s License; clean and current DMV printout, and have car insurance. Must provide own transportation to use on company business.**:

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