General Fitness Manager, Fortitude Strength Club

2 weeks ago


New York, United States The Fort NYC Full time

**Fortitude Strength Club** is a semi-private personal training facility founded by Dan Trink and Kyle Fields in 2015 with 4 locations in NYC. The Fort is a place where we take training seriously and do what works in order to create an environment for our members to become their most powerful selves. We offer hour-long strength and conditioning sessions capped at 4 people led by expert trainers that are challenging for the most experienced members yet approachable for beginners.

We are looking to hire a General Manager to manage our facility, coaching staff, and ensure the quality of the product we deliver to our clients everyday.

**General Manager Roles & Responsibilities**

In addition to spending about 30% of their time (12 hours/week) on the training floor coaching sessions, the GM will also be responsible for:
**1) Manage the Coaching Staff + Schedule**
- Schedule and communicate shifts to all coaches
- Manage/approve time off requests and subs
- Onboard new coaches as needed

Measurable: Ensure all shifts are covered, without exception.

**2) New Client Sales, Onboarding, and Ascension**
- Potential client in-person gym tours
- New Client onboarding (scheduling, app, policies, etc.)
- Follow-ups/nurture (utilizing the Sales Playbook)
- Ascensions (trial to membership)

Measurable: minimum 50% trial-to-membership ascension rate, quarterly

**3) Ongoing Customer Service and Client Retention**
- Celebrate client achievements in-gym (milestone cards, HOF plates, etc.)

**4) Facility Management - Maintain clean, functional facilities through**:

- Managing custodial and trash removal services
- Equipment upkeep/maintenance
- Fully stocked supplies (cleaning, consumables, and drinks/merch)
- Ensure workout boards are updated & accurate
- Quickly and effectively deal with problems as they arise, ensuring mínimal impact on clients/sessions

Measurable: Facility remains 100% operational/functional within location-specific monthly budget

**5) Payroll Management**
- Responsible for the accuracy in coaches’ paychecks and submitting on-time, biweekly

Measurable: All coaches’ paychecks are accurate and received on-time. No exceptions.

Pay: From $75,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Weekends as needed

**Experience**:

- Fitness Industry: 5 years (required)

Ability to Relocate:

- New York, NY 10010: Relocate before starting work (required)

Work Location: In person



  • New York, United States The Fort NYC Full time

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