Public Safety Telecommunicator Trainee
2 weeks ago
**Overview**:
Under close supervision as a trainee and productive worker, receives
and responds to telephone or other electronic requests for emergency
assistance including law enforcement, fire, medical, or other
emergency services and/or dispatches appropriate units to response
sites; does other related duties as required.
**Responsibilities**:
**As a trainee and productive worker**:
Receives telephone or other electronic requests for emergency
assistance.
Learns to obtain, verify, and record location of emergency, name of
caller, nature, severity, and current status of the emergency, and
obtains any other appropriate information needed to secure a full
assessment of the circumstances.
Learns to operate automatic number identification (ANI), automatic
location information (ALI), telecommunications devices for the deaf
(TTY/TDD), or other electronic devices to obtain and verify required
data.
May be required to access foreign language interpreter service for
non-English speaking callers.
Maintains a reassuring, calming manner with callers to obtain required
information.
Persuades emergency callers to stay on the line.
In response to medical emergencies is trained in the provision of
first aid or CPR instructions to stabilize the medical condition of
persons until arrival of professional medical assistance.
In nonmedical emergencies may provide precautionary instructions and
advice to help ensure the personal safety of persons and/or to
minimize loss of property pending arrival of fire, police, or other
assistance.
Refers nonemergency situations to other appropriate public or private
agencies.
May dispatch nonemergency personnel or equipment.
Relays information or instructions to field units via radio or mobile
data terminal.
Learns to utilize video display terminal or computer oriented or radio
equipment to receive, monitor, record, summarize, and/or transmit data
relating to the emergency.
Determines the appropriate type of agency(ies) to respond to the
specific emergency or call for assistance.
Learns to utilize radio, telephone, and computerized or other
electronic equipment to dispatch specific law enforcement, fire, or
medical assistance units to the scene of an emergency based on
preestablished response plans, and seeks guidance from supervisory
personnel when circumstances warrant significant deviation from
preestablished response plans.
As instructed, coordinates the dispatching of units involving two or
more government jurisdictions.
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