Auto Care Center Team Lead

2 weeks ago

Sterling, United States Walmart Full time

**Auto Care Center Team Lead**

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

**Essential Functions**
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Provides assistance to customers in the TLE service area by greeting customers, creating service orders per company policies and procedures, staging customer vehicles and assisting with workflow as necessary.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

Provides Tire and Lube Express (TLE) products and services to customers by identifying customer needs, explaining TLE products and services, processing and performing customer service requests per company policies/procedures and timelines. Operating and maintaining service area equipment, monitoring the TLE for environmental, disposal and OSHA compliance and ensuring customer safety and satisfaction.

Receives and stocks merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.

Reviews and reacts to daily/weekly reports including Bay System Summary reports, service orders, markup/markdowns, procedure checklists, equipment checklists, and compliance checklists etc.

Supervises associates in the TLE service area by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, job shadowing, technician certification and evaluation of associates.

Maintains merchandise presentation in the Tire Lube Express (TLE) service area by stocking and rotating merchandise, removing damaged or out-of
- date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Maintains the Tire Lube Express (TLE) service area in accordance with company policies and procedures by properly maintaining equipment per company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging and organizing merchandise supplies, identifying shrink and damages, and ensuring a safe work environment.

**Leadership Expectations**
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Planning and Improvement: Plan for and Improve Team Performance : Plans work based on business priorities and explains to others what is needed to get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.

Influence and Communicate: Communicate and Promote Commitment : Gives the information needed to gain support for ideas or plans. Builds trusting relationships and works with others to reach goals. Shares clear priorities and work practices with others. Prepares written work that is accurate and complete. Communicates in a respectful and professional manner.

Judgment: Make Informed Choices : Makes timely and effective decisions, even when information is not clear. Identifies and uses policies, procedures, and guides to make the right choices. Uses resources, data, tools, and facts to set priorities and make informed decisions. Identifies what might be a problem and corrects it or clearly describes it to those who can correct it.

Execution and Results: Oversee Work and Get Results : Makes sure work is completed to expectations. Executes plans and manages own and others' time so that priorities are met. Gives others the support and information they need to get results. Organizes tasks and makes sure they are completed on time.

Ethics and Compliance: Oversee Performance to Ethical Standards : Clearly explains policies and procedures and teaches others how to act in accordance with them. Guides associates on how to use the highest standards of integrity and ethics in their work. Helps managers find and correct ethical and legal problems. Treats all associates fairly and with respect.

Talent: Provide Information and Feedback : Guides and teaches associates on how to perform their work. Assigns tasks to associates and provides the tools they need to carry them out. Gives clear, constructive feedback on performance to associates and leaders. Recognizes associates for their po

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