Music School

Toledo’s largest and fastest-growing Music School for Private Music Lessons is now hiring a 5th Full-Time front desk team member. This position performs high-volume tasks in a fast-paced environment, with focus on details & excellence.

Looking for an individual ready to give **OVER THE TOP CUSTOMER SERVICE**, with a warm personality, who loves people, is very detail-oriented, has good computer & communication skills, and is an independent worker/problem solver.

**Mission**:
At Forté Music School, we empower students with the skills to excel musically, and grow confidently in all aspects of life.

**Impact**:
As our Office Coordinator, you will be the welcoming face and the operational backbone of our school. You will join a team committed to fostering a welcoming, organized environment that propels our students and community towards musical excellence.

**Culture**:
We are passionate about excellence. From the first note to the final bow, every detail counts. We work tirelessly to make a positive impact on all those we come in contact with. We pursue a relentless commitment to excellence - both in the office and in ourselves.

**Join Us**

Dive into a role where your passion for music and mastery of coordination can shine. Be the heartbeat of Forté Music School. Propel our mission, delight our community, and leave every day on a high note.
- **NOTE: If you are interested in this position and would like to apply, please make sure to follow the additional steps below when applying**:_

**1. Your Bio or Resume**

**2. A short video about yourself and why you think you are the right person for the job.**

**BENEFITS**:

- Paid time off starting with 20hrs/year
- Room for advancement in pay & professional growth based on performance.
- All major holidays will be off.
- Monthly contribution towards Health Insurance (**$50**).
- Professional Development / Continuous Education Plan.
- Compensation: starts at $19.00/hour **with room for advancement** based on performance.

**SCHEDULE**:

- 40 hours per week, 5 days per week
- Tentative Schedule below - with possible Rotating Schedule, TBD based on preferences (Alternating Morning/Evening/Weekend hours):
Monday: 1PM - 9PM

Tuesday: 12PM - 7PM

Wednesday: 12PM - 8PM

Thursday: 9AM - 6PM

Friday: 9AM - 5PM

Possible rotating shifts: Saturday: 8AM - 4PM; Sunday: 9AM - 5PM

**Role Summary**:
You will orchestrate the daily operations of our music school, ensuring every visitor feels valued and every detail is meticulously managed.

**Office Coordinator Responsibilities**:

- An ability to sell our services as the best music lesson experience in the Toledo area
- Registering clients/processing paperwork
- Selling mínimal retail/supplies at the desk
- Keeping the office, school, waiting area tidy and presentable (involves light cleaning)
- Taking pictures/videos of students and teachers
- Assisting with coordinating 2 large student performances per year, as well as 2-3 smaller events per year
- Giving orientation/training to office interns, entry-level employees, or personnel
- Maintaining a well-stocked office/purchasing/ordering missing items/inventory

**Customer Service Responsibilities**:

- Providing over-the-top customer service to everyone who walks through the Music School doors, making them feel welcomed, heard, and appreciated
- Daily interaction with young students, their parents, adult students, teachers, staff
- Reaching out to customers that require special attention due to complications
- Efficiently addressing and resolving customer complaints and issues, including those from challenging or dissatisfied clients, with patience and empathy.

**Marketing Responsibilities**:

- Processing pictures/videos of our students/posting on our social media
- Managing Social Media accounts to increase engagement and promote events
- Developing and executing marketing campaigns to attract new students
- Building and maintaining relationships with local businesses and organizations for cross promotional opportunities
- Creating monthly Newsletter
- Producing Press Releases for events
- Coordinating other outreach events

**QUALIFICATIONS**:

- Experience in any position that is fast-paced, with a lot of interaction with the public such as Restaurant, Hotel, Retail, Medical Office, Veterinarian Office, Salon, etc.
- Professional attitude and appearance
- Solid written and communication skills
- Comfortable with Apple products (front desk computers are Apple)
- High attention to detail and strong communication skills.
- Ability to follow directions, multi-task, meet deadlines, and achieve monthly registration goals.
- Ability to assist run-out events/student performances

**Job Types**: Full-time, Contract

Pay: From $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Paid time off
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday

Application Question(s):

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