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Manager

3 months ago

Naperville, United States Culver's Full time

**Starting at $18 and up**:
**JOB SUMMARY**

Leads management team by providing guidance, direction, and opportunity to ensure that every guest who chooses Culvers leaves happy. Responsible for the operational and financial success of restaurant.

**ESSENTIAL FUNCTIONS**
- Leads team to increase business sales and net profit to meet the annual budget while attaining the mission.
- Ensures the preparation and review of daily summary report against daily control totals from cash register system ensuring accuracy.
- Ensures accurate preparation of weekly operations report based on the daily summary report.
- Ensures completion and daily follow-up of weekly schedule and daily deployment based on budget forecasts to meet system labor percentages.
- Maintains controllable costs based on system averages.
- Maintains and controls product inventory according to business needs.
- Ensures the completion and documentation of food temperatures and product rotation as described in the Quality Control/Safe Food Checklist and Product Rotation Report.
- Ensures Effective training and demonstration of food safety practices.
- Ensures product quality and portion control to meet system standards.
- Supervises the hiring and orientation of all team members.
- Supervises the initial, as well as ongoing training and development of all team members according to procedures.
- Develops the management skills of the management team.
- Coaches and mentors all team members providing incidence documentation as necessary.
- Evaluates management performance annually and supervises bi-annual team member performance appraisals.**:

- Provides wage adjustments based on performance standards.
- Ensures restaurant compliance with Federal and State labor laws.
- Enrolls team members eligible for the group benefit program.
- Ensures policies are enforced consistently for each team member.
- Conducts weekly management meetings to keep managers informed on system changes and/or enhancements.
- Schedules a minimum of four team member meetings on an annual basis to keep team informed on system changes and/or developments. Uses these meetings to ensure the system standards of quality and guest service are consistently maintained.
- Ensures consistent uniform and appearance standards of team members.
- Maintains timely and effective communication among team members concerning restaurant information.
- Consistently maintains excellence in guest relations including prompt follow up on guest comment cards.
- Supervises to ensure guests consistently receive quality product in five minutes for in house and four minutes for drive-thru. Supervises routine service time checks to ensure this is accomplished.
- Ensures the proper maintenance of equipment and repairs.
- Ensures the cleaning, organizing, maintaining and follow-up of restaurant and grounds using visitation and full field reports.
- Ensures daily restaurant tours have been performed before and after each shift.
- Develops and maintains a relationship within the community as a partner in local marketing events.
- Demonstrates positive and effective role modeling for all team members through appearance and attitude.
- Attends all manager skills classes and effectively applies information learned to the restaurant operations.
- Ensures the accurate implementation of new products and procedures.
- Ensures office, files and restaurant postings are maintained correctly, according to federal, state and system standards.
- Coordinates and implements restaurant policies and procedures to all team members.

**QUALIFICATIONS**
- ** EDUCATION**: College graduate with a degree in hotel and restaurant management or equivalent experience. Certified in a national food safety program.
- ** EXPERIENCE**: Five years experience in a supervisory position. Certified in-store trainer in all areas.
- ** COMPENSATION**: Salary is commensurate with persons qualifications and will reflect present market for a position of similar responsibilities.

**PHYSICAL ABILITIES**
- Stand Constantly
- Walk Constantly
- Sit Occasionally
- Handling Constantly
- Lift / carry 10 lbs or less Constantly
- Lift / carry 11-20 lbs Constantly
- Lift / carry 21-50 lbs Frequently
- Lift / carry 51-100 lbs Occasionally

**MANAGEMENT LEADERSHIP SUCCESS FACTORS**
- ** COMMUNICATION**: Verbal, written, presentations to others; communication up same level direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems.
- ** CHANGE MANAGEMENT**: Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives and following through to insure changes are effective.
- ** DECISION MAKING & PROBLEM SOLVING**: Uses judgment, common sense and sensitivity in addressing issues; gathers appropriate information and seeks input from cross functional team members; collaborates with others to insure tha