Manager, Discovery Shop

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Discovery Shop Mid-Level Manager is responsible for facilitating and supervising daily operations at a store with a gross income over $500,000 and/ or has taken on extra duties equivalent to 20% of their workload. You will ensure employees and volunteers work together effectively to make sales and contribute to shop upkeep. The duties include communicating with donors, placing supply orders, scheduling employee /volunteer shifts and training new employees/volunteers. Our managers are entrepreneurs, innovators, role models and coaches who drive results, and ultimately support the continuing success and growth of the Discovery Shop brand.

MAJOR RESPONSIBILITIES
- Must meet three of these to qualify: meet and maintain sales goals with $500k, manage a team of one or more paid staff and/or customer count over and/or volunteer team over 40 and/or average sale of 20 or perform extra duty assignment equivalent to 20% of workload.
- Minimum income to qualify for position regardless of other criteria is 350k.
- Drives customer loyalty by clientele interactions to maximize sales and provide customer service for the entire front and back of shop.
- Proficient in Sales Force.
- Executes all critical operating procedures with accuracy and hold the team accountable.
- Makes good decisions based upon a mixture of analysis, business acumen, experience, and judgment.
- Sought out by others for advice and solutions. Identifies and prioritizes critical business issues and aligns the team.
- Discerns what is critical and puts less important issues aside.
- Eliminates roadblocks, recruit, supervise, train, and assist employee/ volunteers in customer service, store maintenance, overall goals, mission, and product promotions.
- Maintain proper inventory levels, ensure adequate stocking, implement merchandise acquisition plans, and maintain contact with donors to ensure maximum efficiency in meeting sales goals. Implement cross-training of volunteers and staff to always maintain productivity.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store always remains clean and presentable on the selling floor and backroom.
- Develop business plan to include events and marketing plan with emphasis on social media to promote and create interest to support shop goals.
- Responsible for maintaining shop financial documentation, including banking, daily counts, audits, inventory controls, and ACS programs to support deposit paperwork.
- Completes all action items as assigned by Regional Director. Focus on own development and learning, complete all training as assigned for on-going development.
- Responsible controllable expenses do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.

FORMAL KNOWLEDGE
- Proactive in-store planning skills Self-motivated leadership Interpersonal communication skills
- Strong sales abilities
- Customer service skills
- Organization skills
- Ability to operate basic business software programs.

SPECIALIZED TRAINING OR KNOWLEDGE
- High School Diploma or degree.
- Preferred four years prior retail management experience in a resale or specialty store environment.
- Prior experience with a computerized POS system.
- Our most successful store managers are self-motivated individuals with upbeat, outgoing personalities and excellent communication skills.

COMPETENCIES/SKILLS
- A minimum of 3 years of management in a fast-paced retail environment with proven growth record and measurable success in driving the business.
- Creative so they can come up with ways to respond to market trends and generate business with limited resources.
- One of the most important characteristics of a successful Discovery Shop Manager is the ability to solve problems, balancing excellent customer service while aligning to ACS mission and goals.
- They should be fair to their employees and use their leadership skills to motivate their team, reward success and encourage growth.

SPECIAL MENTAL OR PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 50 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

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