Network Operations Center Technician
3 weeks ago
Primary Responsibilities:
- Monitors network management system and engages telecom providers to drive restoral efforts.
- Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
- Solves systems and network problems/questions with limited scope and complexity.
- Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
- Takes guidance from other team members or management to resolve less routine issues.
- Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
- Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
- Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
- Participates in network solutions design and configurations.
- Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
- This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
- Strong Customer Service skills
- EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
- 1. Transport - Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
- 2. DataLink - Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
- 3. Applications - Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.
This position is for SWING Shift 3pm-11:30pm EST
Required Qualifications:
- Network+ Certification
- Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
- Knowledge and understanding of ITIL/ITSM concepts and practices.
- Experience troubleshooting Cisco devices.
- Experience with HSRP/BGP routing protocols.
- This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
- HS Diploma/GED with 2 years of experience
Preferred Qualifications:
- CCNA Certification
- Knowledge of Remedy, Netcool, Office 0365, ServiceNow
**Job Type**: Contract
Pay: $27.00 - $33.00 per hour
Expected hours: 40 per week
**Benefits**:
- Paid time off
Schedule:
- Evening shift
**Experience**:
- CCNA: 1 year (preferred)
Ability to Commute:
- Annapolis, MD 21401 (required)
Work Location: In person
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